Vault Officer

Staffline; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A security operations company in the United Kingdom is seeking a Vault Officer to ensure the security and operations of the vaults. Responsibilities include managing cash flow, conducting audits, and adhering to health and safety protocols. Ideal candidates should have strong communication and numeracy skills, experience in IT, and the ability to work shifts. Benefits include a pension scheme and access to mental health support.

Benefits

Pension scheme

Flexible working policies

24/7 online GP access

Health Cash Plans

Corporate perks and discounts

Training and Development Opportunities

Qualifications

• Comfortable working in a secure, confined and highly regulated environment.
• Willingness to undertake shift work.
• Focused on providing excellent customer service.

Responsibilities

• Operate in receipt and dispatch function ensuring accurate loading/unloading.
• Conduct daily vault audits and investigate discrepancies.
• Ensure compliance with health and safety issues.

Skills

Written and spoken communication in English

Numeracy skills

Teamwork

IT experience

Ability to work under tight deadlines

Job description

We currently have a number of opportunities for Vaults Offices to join our team and be a part of our continued success. As a Vault Officer you will be at the very heart of our operation. Your primary responsibility will be all aspects of security and operations of the vaults including security and traceability of cash containers (including notes and coins) entering, within and leaving the vault department.

Contract Information

Pay Rate: £14.87 per hour rising to £15.47 after 12 months (plus night allowance if applicable). Hours per week: 39 hours. Shift Pattern: Rolling Shift Pattern, 06:00 - 18:00.

Your Time at Work

• Operate in a receipt and dispatch function dealing with internal and/or external customers, including responsibility for ensuring accurate and secure loading/unloading of CIT, ATM and Trunker vehicles.
• Carry out daily Vault Audits, identifying and investigating discrepancies and reporting to management as necessary.
• Be aware of health and safety issues and ensure all staff are able to work in a safe manner.
• Control exit and entry of vehicles to loading bay(s) and branch where applicable.
• Must always adhere to Operational Standing Orders.
• Complete all necessary paperwork and ensure records are retained and stored correctly.
• Carry out any other duties that are deemed reasonable.
• Liaise with other departments, branches, customers and suppliers, as appropriate, to resolve issues and maintain service.
• Follow company procedures to ensure the security of cash, valuables, staff and premises is maintained at all times.
• Ensure 5S standards are consistently reviewed and adhered to.
• Responsible for opening and closing of the vaults both routinely and in an emergency using appropriate security measures.
• Using a computerised system (Viper) to ensure an audit trail for all cash/containers is maintained at all times.
• Prepare consignments of customer funds for dispatch to vehicles.
• This job description will be subject to change in accordance with operational developments and the job holder's expertise.
• Full and proper use of mechanical handling equipment.
• Undertake training activities as required.
• Issue, receive and maintain security of all keys held within the secure area.
• Monitor branch and vehicle holdings to ensure they are within insurance indemnities, reporting any potential breaches.
• You’ll also need to have a flexible approach to working hours (including weekends and bank holidays), being happy to adapt plans to meet changing circumstances.
• Undertake other duties that may reasonably be assigned to you by your line manager or the business.

Qualifications

• Communicate at all levels in written and spoken English.
• Follow specific procedures and instructions.
• Numeracy skills.
• Work to tight deadlines.
• Previous IT experience beneficial.
• Comfortable working within a secure, confined and highly regulated environment.
• Willing to undertake shift work.
• Work as part of a team.
• Continuously focused on providing a top‑notch service to customers by being efficient, flexible and at all times security conscious.

Benefits

• Pension scheme
• Flexible working policies
• We Care – providing 24/7 access to online GP, mental health support and virtual wellbeing
• HSF – Health Cash Plans
• Corporate perks and discounts (Perks @ Work and Home)
• Payroll Giving
• Training and Development Opportunities (inc Apprenticeships in England)