Debt and Benefit Caseworker

ocva.org; United Kingdom; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading housing provider in the UK is seeking a Caseworker to deliver information and advice to tenants. The role involves face-to-face appointments, phone, and email correspondence, focusing on financial inclusion and debt advice. You will work part-time (22.2 hours/week) with a hybrid approach depending on experience. This fixed-term position assists clients with various advice problems and aims to prevent homelessness. Applications are open until 30 January 2026.

Qualifications

• Experience in delivering advice and casework.
• Ability to work face to face and remotely with clients.
• Knowledge of debt advice and financial inclusion practices.

Responsibilities

• Deliver information and advice to clients.
• Conduct benefits checks to ensure clients receive full entitlement.
• Provide debt advice adhering to Financial Conduct Authority standards.

Job description

January 13, 2026

Role summary: Cottsway Housing Association have partnered with Citizens Advice Oxfordshire to provide a free information and advice service to all their tenants. Starting as the largest local registered provider of social housing in West Oxfordshire, Cottsway Housing has expanded to provide housing in Gloucestershire, Worcestershire and Wiltshire. The Cottsway Project aims to provide equal access to advice and information to all Cottsway Housing tenants regardless of their location. Tenants have access to a free telephone and digital service, providing triage, signposting, information and advice and casework.

Reporting to the Project Manager, Citizens Advice Oxfordshire are looking for a Caseworker to join our team to deliver information, advice and casework to Cottsway Housing Association tenants by face to face appointments including some home visiting, telephone work and email correspondences.

You may be office based locally, or partially home based depending on experience. For trainees, we will offer office-based training until full competence has been achieved. You will be required to deliver advice appointments and occasionally attend training and meetings at our Witney office.

Job location: Witney (OX28 6DY).Other CA Oxfordshire locations (Abingdon, Didcot, Henley, Thame, Oxford) or hybrid can be considered depending on experience, but attendance at Witney for training and meetings will be required.

Applications close on: 9am, Friday 30 January 2026

Hours: Part time – 22.2 hours per week (3 days)

Contract is: Fixed term until 31 March 2027

Job description: The aim of this project is to support clients with the full range of advice problems providing a holistic service, but with a particular emphasis on financial inclusion by undertaking benefits checks with all clients to ensure they are receiving their full entitlement.

A key focus will also be to help clients who have accumulated or are at risk of accumulating debt, through providing regulated debt advice and support, particularly in preventing homelessness.

This will involve delivering debt advice to the Financial Conduct Authority standards for regulated debt advice. This includes preparing financial statements, budget sheets and corresponding with creditors as well as the client.
You may also be required to prepare papers and evidence to support benefit appeal tribunals.

For full details of how to apply and for the complete job pack please visit the website here .