UX Designer

NHS National Services Scotland; United Kingdom; Hybrid; GBP 41,000 - 51,000; Full time

Job summary

A national health service provider is seeking a talented UX Designer to enhance user experiences for digital products. This role involves designing wireframes and conducting user research, with opportunities for hybrid working across regional centres in the UK. The ideal candidate will have a relevant degree and proven experience in UX design, alongside excellent communication skills. Join a public organization dedicated to improving healthcare through innovative design.

Benefits

35 days annual leave (rising to 41)

Study bursaries and development opportunities

Enhanced pay for working public holidays

Pension scheme enrollment

NHS discounts on goods and services

Employee support and assistance

Qualifications

• Proven experience as a UX Designer with a strong portfolio.
• Experience in conducting user interviews, surveys, and usability testing.
• Ability to present and justify design decisions.

Responsibilities

• Research, design, and implement user experiences for digital products.
• Design wireframes, prototypes, and high-fidelity mock-ups.
• Collaborate with IT Test Team for project logs and impact analysis.
• Interpret legislation like WCAG to ensure compliance.
• Engage with stakeholders to understand needs and conduct testing.

Skills

Experience with design tools (Adobe Creative Suite, Sketch, Figma)

Conducting user research

Collaboration and communication skills

Usability testing

Knowledge of WCAG 2.0

Education

Bachelor's degree in UX Design or related field

Job description

Are you an experienced UX Designer looking for a new opportunity?

Do you have experience of using design tools such as Adobe Creative Suite, Sketch and Figma?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Role

The UX Designer is responsible for researching, designing, and implementing all user experiences when interacting with a digital product or tool. To ensure the end user experience is improved the post holder will engage with key stakeholders to better understand their needs and goals, conduct usability and accessibility testing, design user flows and prototypes. You will also be responsible for creating and supporting continuous user experience improvement across NHS 24.

Key Responsibilities

• Design wireframes, prototypes, and high-fidelity mock-ups that effectively communicate design concepts and interactions.
• Work in collaboration with the IT Test Team to create, maintain and report on project exception logs which reflects the exceptions discovered during testing.
• Impact analysis to identify the impacts upon people, processes, and technology that a proposed solution and/or decision may have, including financial impact.
• Assess and report on highly complex technical information and situations requiring analysis, interpretation, and comparison of a range of options in order to ensure NHS 24 Technology proposals and solutions offer the best match to organisational need.
• Interpret national legislation, such as Web Content Accessibility Guidelines (WCAG 2.0), to ensure that NHS 24’s ICT & Digital deliverables are compliant and meet the required standards.

Successful Applicant will

• Have a bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction or a related field, or equivalent experience.
• Be experienced in conducting user research, including user interviews, surveys, and usability testing.
• Demonstrate excellent communication and collaboration skills, with the ability to present and justify design decisions.
• Have proven experience as a UX Designer, with a portfolio showcasing a range of design projects and solutions.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 6 £41,608 - £50,702 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please download the Digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.