UX Content Designer

Experian Information Solutions, Inc.; City of Westminster; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global data and technology company based in the UK is seeking a skilled content designer to create user-focused content across various platforms. You will collaborate with UX designers and product managers while championing inclusivity and plain language in your designs. The role offers a hybrid work model with a competitive compensation package, including healthcare, pension, and generous leave. Ideal candidates will possess strong communication skills and experience in UX content design.

Benefits

Great compensation package

Discretionary bonus plan

25 days annual leave plus bank holidays

Bupa healthcare

Pension scheme

Qualifications

• University graduate or equivalent qualifications or experience.
• Experience in UX content design or editorial UX, ideally in a tech environment.
• A portfolio demonstrating a range of digital products and services.

Responsibilities

• Design and deliver content across multiple touchpoints.
• Collaborate with UX designers, product managers, and developers.
• Champion plain language and inclusive design.

Skills

UX content design

Strong writing skills

Editing and proofreading

Familiarity with Figma

User-first mindset

Stakeholder presentation

Education

University graduate or equivalent

Tools

Confluence

Jira

Lucid

Job description

What you'll do:

• Design and deliver content across multiple touchpoints:
  • Product UI
  • Help and support docs
  • Emails and in-product messaging
  • E-learning and onboarding content
  • Internal and customer-facing communications
• Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals.
• Champion plain language, accessibility, and inclusive design.
• Conduct content audits and use data to iterate and improve.
• Maintain and evolve our content guidelines and tone of voice.
• Put fair customer treatment at the heart of everything you do.

What you'll bring:

• University graduate, or equivalent qualifications or experience.
• Experience in UX content design, editorial UX, or similar, ideally in a tech environment.
• A portfolio that shows your range across digital products and services.
• Strong writing, editing, and proofreading skills.
• Familiarity with tools like Figma, Lucid, Confluence, and Jira.
• A user‑first mindset and experience with inclusive, accessible content.
• Confident presenting to stakeholders.
• Experience distilling complex ideas into clear, helpful content.

Desirable:

• Experience working in Agile teams.
• Knowledge of accessibility standards and inclusive design.
• Experience adapting content for global audiences.
• Familiarity with enterprise software or data platforms.

Benefits:

• Hybrid working – London/Nottinghamshire.
• Great compensation package and discretionary bonus plan.
• Core benefits include pension, Bupa healthcare, ShareSave scheme and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian's people first approach is award‑winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers – Creating a better tomorrow together. Find out what its like to work for Experian by clicking here. Hybrid remote/in‑office role. Experian Careers – Creating a better tomorrow together. Find out what its like to work for Experian by clicking here.