Utility Service Resolution Specialist

Lawrence Dean Recruitment; Welwyn Garden City; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Full training and ongoing support

Monday - Friday

Permanent contract

Job summary

Lawrence Dean Recruitment is seeking a confident Service Advisor to join a busy team in the UK. You will manage and resolve customer utility queries, investigate complex issues, and coordinate tenancy changes while maintaining accurate records and liaising with suppliers to ensure timely resolutions.

Previous experience in utilities or energy is helpful but not essential. The role emphasizes problem-solving, clear communication, and taking ownership through to resolution.

Qualifications

• Previous customer service or administration experience would be advantageous
• Strong investigative and problem-solving skills are essential
• Confident communicator with an excellent telephone manner
• Ability to challenge suppliers professionally and confidently

Responsibilities

• Manage and resolve customer utility queries within agreed timescales
• Investigate complex enquiries and identify appropriate solutions
• Coordinate tenancy changes and update supplier information
• Liaise with utility suppliers and internal departments to resolve queries
• Verify contract information and validate supplier invoices
• Process contract terminations and resolve supplier objections
• Maintain accurate records of customer queries, contracts and correspondence
• Keep up to date with industry changes and share relevant information
• Support the wider team with administration and ad-hoc projects

Skills

Customer service

Investigative skills

Communication

Excel

Job description

Lawrence Dean Recruitment is seeking a confident Service Advisor to join a busy team in the UK. You will manage and resolve customer utility queries, investigate complex issues, and coordinate tenancy changes while maintaining accurate records and liaising with suppliers to ensure timely resolutions.

Previous experience in utilities or energy is helpful but not essential. The role emphasizes problem-solving, clear communication, and taking ownership through to resolution.