Customer Service Advisor — Utilities & Field Support

Network Plus; East Midlands; Presencial; GBP 24 285 - 29 682; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits package

Competitive salary based on experience

Resumo da oferta

A leading utility company is seeking a Customer Service Specialist to manage customer and client inquiries via telephone, web, and email. The ideal candidate should possess strong customer service skills, ideally in a contact centre environment, and have excellent IT literacy. Responsibilities include ensuring high levels of customer satisfaction, efficient response handling, and complaint resolution. This role offers a competitive salary of £26,984 per year along with a full benefits package.

Qualificações

• Experience within the utilities sector is desired but not essential.
• Background in customer service, ideally within a contact centre or field operations environment.
• Ability to learn new platforms quickly.

Responsabilidades

• Ensure the highest level of customer service for all customers.
• Respond to customer enquiries efficiently with professionalism.
• Manage customer complaints within agreed timescales.

Conhecimentos

Customer service experience

IT and system literacy

Organisational skills

Descrição da oferta de emprego

A leading utility company is seeking a Customer Service Specialist to manage customer and client inquiries via telephone, web, and email. The ideal candidate should possess strong customer service skills, ideally in a contact centre environment, and have excellent IT literacy. Responsibilities include ensuring high levels of customer satisfaction, efficient response handling, and complaint resolution. This role offers a competitive salary of £26,984 per year along with a full benefits package.