Customer Service Advisor — Utilities & Field Support

Network Plus; East Midlands; On-site; GBP 24,285 - 29,682; Full time

Benefits offered by this job

Full benefits package

Competitive salary based on experience

Job summary

A leading utility company is seeking a Customer Service Specialist to manage customer and client inquiries via telephone, web, and email. The ideal candidate should possess strong customer service skills, ideally in a contact centre environment, and have excellent IT literacy. Responsibilities include ensuring high levels of customer satisfaction, efficient response handling, and complaint resolution. This role offers a competitive salary of £26,984 per year along with a full benefits package.

Qualifications

• Experience within the utilities sector is desired but not essential.
• Background in customer service, ideally within a contact centre or field operations environment.
• Ability to learn new platforms quickly.

Responsibilities

• Ensure the highest level of customer service for all customers.
• Respond to customer enquiries efficiently with professionalism.
• Manage customer complaints within agreed timescales.

Skills

Customer service experience

IT and system literacy

Organisational skills

Job description

A leading utility company is seeking a Customer Service Specialist to manage customer and client inquiries via telephone, web, and email. The ideal candidate should possess strong customer service skills, ideally in a contact centre environment, and have excellent IT literacy. Responsibilities include ensuring high levels of customer satisfaction, efficient response handling, and complaint resolution. This role offers a competitive salary of £26,984 per year along with a full benefits package.