Customer Advisor

Network Plus group; Warrington; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Network Plus is hiring a Customer Service Advisor to handle inquiries across phone, web, and email channels. You will strive for high customer satisfaction, manage client requirements, and support data accuracy in internal systems.

The role emphasizes timely resolution of issues, adherence to SLAs, and collaboration with internal teams to deliver reliable utility services in the UK.

Qualifications

• Experience in customer service, preferably in utilities.
• IT systems literacy and ability to learn new software quickly.
• Ability to manage multiple tasks and meet deadlines.
• Desire to work in a team and deliver consistent customer satisfaction.

Responsibilities

• Answer customer and client enquiries via telephone, website, and email.
• Maintain accurate customer and company data records and update databases.
• Resolve customer complaints within given timescales and KPIs/SLAs.
• Provide professional and efficient service to internal and external customers.

Skills

Customer service

Utilities sector familiarity

IT literacy

Organised / deadline driven

Job description

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

We are looking for someone to:

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI's and SLAs

Skills, Knowledge and Expertise

• Experience of working within the Utilities sector is desired but not essential
• deally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.