Customer Care Specialist - Utilities

Network Plus group; Warrington; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Armed Forces-friendly

Job summary

United Utilities is seeking a Customer Service Advisor in Warrington to handle customer and client enquiries across phone, website, and email channels. You will aim for outstanding customer satisfaction and ensure daily tasks are completed accurately and consistently.

The role requires IT literacy, organizational skills, and a background in customer service; experience in the utilities sector is preferred but not essential. A competitive salary and full benefits package are offered.

Qualifications

• Experience in utilities sector is preferred but not essential.
• IT and systems literacy required.
• Ability to stay organized and meet deadlines.

Responsibilities

• Provide excellent customer service via phone, website, and email.
• Process enquiries accurately and efficiently.
• Maintain and update customer data in databases and escalate issues as needed.
• Handle and resolve customer complaints within given timescales and KPIs.

Skills

Utilities sector experience

Customer service background

IT literacy

Time management

Job description

United Utilities is seeking a Customer Service Advisor in Warrington to handle customer and client enquiries across phone, website, and email channels. You will aim for outstanding customer satisfaction and ensure daily tasks are completed accurately and consistently.

The role requires IT literacy, organizational skills, and a background in customer service; experience in the utilities sector is preferred but not essential. A competitive salary and full benefits package are offered.