Customer Care & Resolution Specialist (Utilities)

Marston Holdings Limited; Milnrow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Free onsite parking

Enhanced Maternity and Paternity Pack

25 days annual leave

Health Cash Plan

Staff benefits

Job summary

Marston Holdings Limited is seeking a Customer Contact Agent to join a team handling overdue accounts for utility clients. You will engage with customers, resolve issues, and negotiate repayments while upholding service standards. The role is based on-site in Rochdale with standard full-time hours.

The ideal candidate demonstrates calm under pressure, strong communication, and solid MS Office skills, contributing to positive outcomes for clients and the company.

Qualifications

• Experience of handling and resolving difficult situations.
• Capable of handling high volume calls efficiently and professionally.
• Ability to successfully meet client SLAs.
• Good understanding and use of Microsoft Office Applications.
• Excellent phone manner.
• Strong time management and organisational skills.
• Utilities knowledge would be advantageous.

Responsibilities

• Resolution management and repayment negotiations related to overdue accounts on behalf of clients.

Skills

Difficult situations

High volume calls

SLAs

MS Office

Phone etiquette

Time management

Utilities knowledge

Job description

Marston Holdings Limited is seeking a Customer Contact Agent to join a team handling overdue accounts for utility clients. You will engage with customers, resolve issues, and negotiate repayments while upholding service standards. The role is based on-site in Rochdale with standard full-time hours.

The ideal candidate demonstrates calm under pressure, strong communication, and solid MS Office skills, contributing to positive outcomes for clients and the company.