Customer Care & Solutions Advisor – Utilities

Go Traffic Management Limited; Warrington; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Equal Opportunity Employer

Armed Forces friendly

Job summary

United Utilities is seeking a Customer Service Advisor to manage a range of customer and client enquiries via telephone, website and email channels, delivering excellent service and ensuring daily tasks are completed accurately and promptly.

The role requires strong IT literacy, organised work habits and a background in customer service; experience in utilities is desirable. Permanent, full-time position based at Lingley Mere, Warrington with a competitive salary and benefits.

Qualifications

• Experience in the Utilities sector is desirable but not essential.
• Customer service background preferred.
• IT systems literacy required.
• Ability to work in an organised manner to meet deadlines.

Responsibilities

• Provide high level customer service to external and internal customers.
• Manage enquiries via telephone, website and email channels.
• Maintain and update customer databases and escalate issues as needed.
• Resolve customer complaints within defined timescales and SLAs.

Skills

Customer service

IT literacy

Organisational skills

Utilities sector experience

Job description

United Utilities is seeking a Customer Service Advisor to manage a range of customer and client enquiries via telephone, website and email channels, delivering excellent service and ensuring daily tasks are completed accurately and promptly.

The role requires strong IT literacy, organised work habits and a background in customer service; experience in utilities is desirable. Permanent, full-time position based at Lingley Mere, Warrington with a competitive salary and benefits.