Resolution Officer - Self-Employed (Part-Time)

Marston Holdings Limited; Dorchester; Vor Ort; GBP 24.000 - 28.000; Teilzeit

Benefits dieser Stelle

Flexible working

Guaranteed daily rate

Full training

Zusammenfassung

Engage Services, part of the Marston Holdings Limited group, seeks a Resolution Field Agent for field visits across the UK. You will handle residential and commercial utilities accounts, reconnect services, and support customers in financial difficulty while maintaining strong client relationships.

This self-employed, part-time role offers flexible hours (minimum 2 weekdays, 8 hours per day) and a guaranteed daily rate.

Qualifikationen

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle (required in London ULEZ zones).
• Clean DBS check.
• Healthy credit history.
• CCJs considered if repayment arrangements exist.
• Strong organisational, negotiation and case-management skills.
• Ability to communicate professionally with customers and clients.
• Ability to work independently within company policies.

Aufgaben

• Visit residential and commercial properties to resolve customer accounts.
• Discuss and resolve utility accounts with clients.
• Reconnect services where applicable and support customers facing financial difficulties.
• Collect accurate utility meter readings.
• Promote and adhere to company policies during fieldwork.

Kenntnisse

Driving licence

Vehicle ownership

DBS check

Credit history

Negotiation

Case management

Communication

Independent work

Dispute resolution

Coaching & feedback

Jobbeschreibung

Self-Employed | Part-Time only - Minimum 2 Weekdays per week, 8 hours per day

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent?

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities - Discussing and resolving utility accounts
• Communication & Reconnection - Reconnecting customers with our clients and their services
• Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working - minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.