Customer Service

Lawrence Dean Recruitment; Welwyn Garden City; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Full training and ongoing support

Monday - Friday

Permanent contract

Job summary

Lawrence Dean Recruitment is seeking a confident Service Advisor to join a busy team in the UK. You will manage and resolve customer utility queries, investigate complex issues, and coordinate tenancy changes while maintaining accurate records and liaising with suppliers to ensure timely resolutions.

Previous experience in utilities or energy is helpful but not essential. The role emphasizes problem-solving, clear communication, and taking ownership through to resolution.

Qualifications

• Previous customer service or administration experience would be advantageous
• Strong investigative and problem-solving skills are essential
• Confident communicator with an excellent telephone manner
• Ability to challenge suppliers professionally and confidently

Responsibilities

• Manage and resolve customer utility queries within agreed timescales
• Investigate complex enquiries and identify appropriate solutions
• Coordinate tenancy changes and update supplier information
• Liaise with utility suppliers and internal departments to resolve queries
• Verify contract information and validate supplier invoices
• Process contract terminations and resolve supplier objections
• Maintain accurate records of customer queries, contracts and correspondence
• Keep up to date with industry changes and share relevant information
• Support the wider team with administration and ad-hoc projects

Skills

Customer service

Investigative skills

Communication

Excel

Job description

Are you a confident and customer-focused individual who enjoys problem-solving and getting to the bottom of complex queries? Our client is looking for a Service Advisor to join their busy and supportive team, providing an excellent level of service while investigating and resolving a variety of utility related enquiries.

You'll be responsible for managing customer queries, liaising with utility suppliers, investigating discrepancies and ensuring issues are resolved efficiently. You'll need to be naturally curious, highly organised and confident challenging information when something doesn't seem quite right.

Previous experience within the utilities or energy sector would be advantageous but isn't essential. What's most important is your ability to think logically, communicate confidently and take ownership of problems through to resolution.

Utility Service Advisor - Benefits Offered

• Full training and ongoing support
• £26,000 per annum
• Monday - Friday
• Full-time, permanent opportunity

Utility Service Advisor - Job Overview

• Manage and resolve customer utility queries within agreed timescales
• Investigate complex enquiries and identify appropriate solutions
• Coordinate tenancy changes and update supplier information
• Liaise with utility suppliers and internal departments to resolve queries
• Verify contract information and validate supplier invoices
• Process contract terminations and resolve supplier objections
• Maintain accurate records of customer queries, contracts and correspondence
• Keep up to date with industry changes and share relevant information
• Support the wider team with administration and ad-hoc projects

Utility Service Advisor - Skills & Experience Required

• Previous customer service or administration experience would be advantageous
• Strong investigative and problem-solving skills are essential
• Confident communicator with an excellent telephone manner
• Ability to challenge suppliers professionally and confidently
• Good Microsoft Excel skills
• Previous experience within utilities, energy or supplier management would be beneficial but is not essential

Thank you for your application.