Urology Nurse Secretary

NHS; Oldham; On-site; GBP 21,000 - 26,000; Full time

Job summary

A healthcare provider in Oldham is seeking a Urology Nurse Secretary to support Urology Nurse Specialists. The role involves audio typing, managing patient pathways, and assisting with communications and administrative tasks. Candidates should possess a confident telephone manner, knowledge of hospital IT systems, and relevant qualifications. This position offers flexibility and a competitive benefits package.

Benefits

Flexible working opportunities

Competitive benefits package

Annual leave allowance

Protected hours for health and wellbeing activities

Qualifications

• Knowledge of hospital IT systems.
• Awareness regarding data protection.

Responsibilities

• Deal with telephone communications and type letters with potentially distressing content.
• Liaise with relevant departments to ensure necessary actions are requested.
• Provide medical transcription and administrative support.
• Deliver non-clinical advice and information to patients.
• Book appointments as dictated in transcriptions.
• Bring pending investigations and results to the attention of specialists.
• Assist colleagues with transcription outputs.
• Perform routine office duties.

Skills

Confident telephone manner

Education

Maths and English GCSE at grade C or above

Tools

Hospital IT systems

Job description

Urology Nurse Secretary

The closing date is 08 October 2025

An exciting opportunity has arisen for an Urology Nurse Secretary to work with a team of Urology Nurse Specialists who work across Northern Care Alliance.

You should be able to use your own initiative and be able to carry out audio typing whilst having an awareness of medical terminology. The role will also include assisting the Nurse Specialists with the management of patient pathways, this will include entering data on to Trust systems, dealing with patient phone calls and liaising with community teams/GP practices as required.

Main duties of the job

• Deal with telephone communications and type letters with a potentially distressing or emotional content
• Liaise with relevant departments to ensure that any further actions/appointments are requested following transcription of clinical correspondence
• The post holder will provide medical transcription and administrative support to the Urology CNS Team; guided by standard operating procedures
• Provide non-clinical advice and information to patients/clients/relatives, exercising judgement when dealing with enquiries, analysing and resolving appointment/admission schedule issues
• Carry out administrative instructions that are dictated in the letters transcribed to include booking appointments and admissions via the Booking and Scheduling Department
• Bring to the attention of the Urology Nurse Specialists any investigations, results that are pending and require action or inclusion in the NPSA 16 Investigations Tracking Systems, following transcription of clinical correspondence
• Assist colleagues with transcription outputs
• Undertake routine office duties including electronic case note tracking, photocopying, faxing/emailing and filing of correspondence and results and maintenance of records when required
• Ensure patients receive accurate and authorised information in accordance with local and national guidelines

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: http://www.careers.northerncarealliance.nhs.uk

Person Specification

Knowledge

• Knowledge of hospital IT systems
• Awareness regarding data protection

Qualifications

• Maths and English GCSE at grade C or above

Skills

• Confident telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northern Care Alliance NHS Foundation Trust