Urology Booking Coordinator | Hampshire Hospitals NHS Foundation Trust

Hampshire Hospitals NHS Foundation Trust; Basingstoke and Deane; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare organization in Basingstoke is seeking an administrator who will ensure high-quality patient care through effective administration and coordination. The ideal candidate will be responsible for managing the consultant's schedule, acting as the first point of contact for all communications, and processing patient information efficiently. This role is crucial to maintaining timely healthcare services and ensuring patients receive the best care possible.

Responsibilities

• Ensure high-quality patient care through effective administration.
• Act as first contact for communications with consultants.
• Manage the consultant's diary and clinic commitments.
• Coordinate outpatient commitments and patient information.
• Ensure timely processing of diagnostics and appointments.

Job description

Responsibilities

• The post holder must ensure the provision of high-quality patient care by providing an efficient and effective administration service for the Consultants, designated Medical Staff and other health care professionals.
• Act as first point of contact for all forms of communication for the Consultants and their team.
• Monitor the timetable of the consultant team, taking an overview of the co-ordination of outpatient commitments.
• Communicate appointment and admission related information to patients and/or carers.
• Support the administrative pathway ensuring patients are seen within the mandatory waiting time targets.
• Coordinate and be responsible for the provision of full secretarial and administrative services to the Consultant and his/her team.
• Day-to-day management of the Consultant’s diary, e.g., organising clinic commitments, arranging appointments and scheduling procedure dates.
• Maintain an overview of the consultant and team timetable to ensure full utilization of clinic and theatre availability.
• Arrange special investigations and act on other issues arising from clinic appointments, ensuring that all tasks are dealt with in order according to their urgency.
• Take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.
• Ensure patient, referral letters, pathological reports, correspondence, investigation results etc. are available for preparation of clinics.

Take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion.

About the Trust

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search HHFT Climate Action or contact [e-mail].

For further information about this role please see Job Description document attached.

If you have any further queries, please do not hesitate to contact us.

This advert closes on Wednesday 17 Sep 2025