Urgent Treatment Centre Receptionist

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking an approachable Receptionist for their Emergency Department. The ideal candidate will excel in a fast-paced environment, ensuring each patient's first contact is warm and efficient. Strong interpersonal skills and adaptability are essential, with responsibilities including greeting patients, monitoring wellbeing, and maintaining accurate records. This position offers opportunities for professional development within a supportive team culture.

Benefits

Flexible working options

Career development opportunities

Staff recognition scheme

Membership options for onsite leisure facilities

Qualifications

• Must have experience working in an office environment.
• Previous experience in a customer-focused role is necessary.
• Experience in a high-pressure environment is critical.
• Ability to prioritize workload effectively.
• 1 year of experience working in a hospital setting is preferred.

Responsibilities

• Greet patients and visitors courteously and efficiently.
• Monitor patient welfare in the waiting area and alert staff if needed.
• Maintain accurate electronic patient records.
• Provide clerical support and follow procedures during major incidents.
• Assist in the smooth running of the department as needed.

Skills

Excellent communication skills

Interpersonal skills

Methodical and accurate

Ability to work under pressure

Organisational skills

Microsoft Windows skills

Education

Good General Education

GCSE Maths

Tools

Cerner

Job description

Are you an organised, calm and compassionate individual looking to make a meaningful difference in a fast-paced healthcare environment? The Emergency Department (ED) at Charing Cross Hospital is seeking a highly motivated and approachable Receptionist to join our frontline team. in our Urgent Treatment Centre (UTC). This is a vital role in ensuring that every patient and visitor arriving at our department receives a welcoming, efficient and supportive first point of contact.

As the receptionist in the emergency department, you will play a key part in maintaining the smooth running of our busy service. You will greet patients, relatives, and colleagues with professionalism and empathy, recognising that many individuals arriving in the ED may be anxious, distressed or unwell. Your ability to provide reassurance, clear information and a calm presence will be essential to creating a positive experience for everyone who enters the department.

About YouWe are looking for someone who is confident, compassionate, and adaptable. The ideal candidate will be an excellent communicator with strong interpersonal skills and the ability to remain composed in a busy, dynamic environment. You should be comfortable using computer systems, able to multitask and capable of working both independently and as part of a wider team.

Main duties of the job

• To always maintain a high level of customer care. To liaise and communicate effectively and sympathetically with all visitors and patients to the department.
• Always greet patients in a courteous manner, dealing with all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
• Monitor the welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing. Escalating when there are patients that are deteriorating in the waiting area.
• Escalating violence and aggression and alerting appropriate staff.
• To obtain patients details in a sensitive manner taking into consideration the diversities of the public.
• To cover service needs across all receptionist roles in the Urgent Emergency Medicine ( UEM) directorate.
• To ensure the electronic patient record in Cerner is as up to date and accurate as possible, to the best of our knowledge. Ensure that patient records, notes, letters etc. are prepared and scanned within the agreed timescale.
• To assist the Reception Supervisor and Business Manager in all matters relating to the smooth running of the department.
• To ensure that all policies and procedures regarding reception are adhered to.
• Provide clerical support and hold an assigned action card in the Emergency Department in the event of a Major Incident.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• Good General Education
• GCSE Maths

Experience

• Experience working in an office environment.
• Experience of working in a customer focus environment.
• Experience of working in a high‑pressure environment
• Ability to prioritise workload
• Experience of working in a hospital setting / NHS experience
• 1 year experience working in an office environment.

Skills/Knowledge/ Abilities

• Methodical and accurate
• Ability to work under pressure
• Ability to cope with demanding workload
• Ability to work in shift patterns including night shifts / weekends
• Organisational skills
• Microsoft windows skills
• Knowledge of Cerner and other in house ICT systems.
• Ability to work in an environment that (copilot). Diverse population / demographic that we serve.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.