Urban Outfitters Sales Associate - Oxford, UK

Urban Outfitters, Inc.; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fashion retailer in Oxford is seeking a Retail Associate to enhance customer experience and maintain store standards. The ideal candidate will possess strong communication skills and a team-oriented mindset. Responsibilities include engaging customers, assisting in merchandising, and contributing to a positive store atmosphere. This position offers various employee perks, including discounts and well-being support.

Benefits

Life Leave

Employee Assistance program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount at all URBN Brands

Season ticket loan

Cycle to work scheme

Structured support within the business

Qualifications

• Experience in a retail environment is preferred but not mandatory.
• Awareness of the Urban Outfitters brand.

Responsibilities

• Deliver a positive, friendly experience through customer engagement.
• Uphold company standards and act as a positive role model.
• Participate in training and development of peers.

Skills

Strong communication skills

Teamwork & Communication

Customer engagement

Job description

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company's mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers
• Teamwork & Communication: Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings
• Operations: Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations
• Merchandising & Display: Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness
• Previous experience in a retail environment - not a must
• An awareness of the Urban Outfitters brand and its appeal to the local market
• Strong communication skills

The Perks

• Work Life Balance
  • 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
• Wellbeing
  • Employee Assistance program to support with mental, physical and financial health
  • Discount off external gym memberships
  • Private Medical Insurance for eligible employees
• Employee Discounts
  • Up to 40% employee discount at all URBN Brands
• Travel
  • Season ticket loan for eligible employees
  • Cycle to work scheme for eligible employees
• Continued Development
  • We offer structured support within the business alongside continued learning and development