UKIre Service Director

GE Vernova; Bracknell; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading energy solutions company in Bracknell seeks a Service Director responsible for managing complex customer needs and overseeing the profit and loss for the Gas Power Services business. The ideal candidate will drive talent development, improve customer experience, lead operational excellence, and possess a solid technical foundation in power plant equipment. This full-time position requires advanced leadership, strategic planning, and financial management skills, making it essential for the individual to effectively resolve customer issues and engage with cross-functional teams.

Qualifications

• Proven Operations or Business experience.
• Proven technical knowledge of power plant equipment with gas turbine, steam turbine, or generator experience.
• Director-level experience required.

Responsibilities

• Develop CPMs and support team members' growth & development.
• Responsible for hiring, training, and performance assessment of team members.
• Drive operational excellence focused on Safety, Quality, Delivery, and Cost.
• Manage customer issue resolution and enhance customer experience through feedback.
• Own profit and loss responsibility for Gas Power Services business.

Skills

Fundraising

Management Experience

Coaching

Analysis Skills

Strategic Planning

Team Management

Budgeting

Leadership Experience

Mentoring

Public Speaking

Negotiation

Supervising Experience

Education

Bachelors Degree

Job description

Job Description Summary

The Service Director will demonstrate accountability for People Customer functional business and company this role you will integrate and drive processes that meet business and customer needs across the organization manage complex issues be involved in short and long term planning and execution and contribute to the overall business strategy.

Job Description

Roles and Responsibilities

As the Service Director you will :

Play a key role with developing CPMs extended team members and support their Growth & Development

Be responsible for hiring training and development mentoring salary planning performance and career assessment and disciplinary actions as required for assigned direct reports

Mentoring and coaching team members and helping build talent pipeline

Motivate the team through team engagement initiatives and improve team dynamics

Customer Issue Resolution rigor through Site Action Tracker across the portfolio or equivalent process

Actively seek Customer Experience feedback (CXI) and implement necessary action to improve customer experience

Be responsible for providing oversight for all contractual and transactional customers in your portfolio

Own profit and loss responsibility (i.e. orders sales margin cash) for the Gas Power Services business including parts repairs field services and performance services for the customers in your portfolio

Ensure business goals for Orders Revenue Margin and Cash are met in line with GEV operating plans.

Responsible for Budget Planning in partnership with extended team

Implement DMC (Daily Management Call) rhythm

Drive operational excellence and rigor on SQDC (Safety Quality Delivery and Cost)

Working with cross functional team to improve outages planning and execution

Leverage key productivity tools in Lean and Quality to deliver process excellence

Parter with Sales team and play a key role to develop the long-term growth strategy for your customers both transactional and contractual

Improve customer relationships by improved execution and develop deep ties within customers organization to secure business across the portfolio

Stay current on the customers business related industry trends and practices market conditions and competitors to provide valuable insights to the customer and GEV teams.

Leverage standard work operational data and metrics to monitor the health of the plants alignment with GEV priorities and overall growth and profitability of the account.

Own margin review input / output integrated outage forecasting and 5Quarter process jointly

with Risk Sales Commercial Operations and Marketing teams as appropriate

Be responsible for backlog forecasting pipeline and financial tracker updates for PS

Financials

Understand trends and drivers and effectively communicate risks opportunities changes and key gap closure activities

Own and drive a cash target and resolve key past due or collection issues

Required Qualifications

Bachelors Degree

Proven Operations or Business experience

Proven technical knowledge of power plant equipment with gas turbine steam turbine or generator experience

Desired Characteristics

• Profit & Loss (P&L) leadership experience which includes short and long-term business planning

Contractual Services Experience

Gas Power Services Experience (GE Employees Only)

Ability to communicate effectively at all levels of the customers and GEs organizations

Experience in developing and maintaining customer relationships

Contract negotiations experience

Strong quality background

Black Belt Certified or equivalent quality certification will be an added advantage

Strong leadership / influence and business / commercial skills

Team leader in a dynamic energetic and proactive

management experience with direct reports

Note :

To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

Relocation Assistance Provided : No

Required Experience :

Director

Key Skills

Fundraising,Management Experience,Coaching,Analysis Skills,Strategic Planning,Team Management,Budgeting,Leadership Experience,Mentoring,Public Speaking,negotiation,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1