TSS Compliance & Governance LeadNHS AfC : Band 5

University Hospitals Dorset; Bournemouth; On-site; GBP 40,000 - 55,000; Full time

Job summary

A regional healthcare provider in England is seeking a Compliance & Governance Lead to manage compliance for temporary staffing. The role involves overseeing all necessary checks, leading on data analysis, and improving compliance processes. Ideal candidates will have a degree and significant experience in compliance or HR settings. This position is crucial for maintaining a safe workforce and adhering to NHS Employment Check Standards. Strong analytical and leadership skills are essential.

Benefits

Support for professional development

Qualifications

• Degree level education or equivalent experience in compliance or HR.
• Significant experience in workforce, governance, or recruitment.
• Experience in managing complex administrative processes in pressured environments.

Responsibilities

• Oversee compliance for all temporary staffing workers.
• Provide expert guidance on necessary employment checks.
• Lead the improvement of compliance data collection and auditing.

Skills

Analytical skills

Attention to detail

Leadership

Problem-solving

Communication skills

Education

Degree in workforce/compliance or related field

Tools

Microsoft Excel

Power Query

SQL

Job description

Job overview

We’re excited to offer this opportunity within our Admin & Clerical workforce.

As part of our new Transfer Window process, we’re making it easier for colleagues to move into roles where their skills are needed most. This approach helps us fill vacancies quickly and supports career development across the Trust.

How to apply

Please do not apply via Trac. Instead, complete the Expression of Interest (EOI) form using this link - Transfer Window Form – Fill in form. The form includes a short skills assessment to help us match your experience to the role.

We are looking for an experienced, confident and highly organised Compliance & Governance Lead to join our Temporary Staffing Services (TSS) team. You’ll play a central role in keeping our temporary workforce safe, compliant and ready to work, bringing together operational expertise with strong analytical thinking. This is a great opportunity for someone who enjoys improving systems, solving problems and leading on service governance in a fast-moving environment.

Your work will directly support safe staffing across the Trust and strengthen the quality, accuracy and reliability of our compliance processes and data.

Base Location

Yeoman’s House / Royal Bournemouth Hospital

Provisional Interview Date : TBC

Main duties of the job

As the TSS Compliance & Governance Lead, you will take responsibility for the oversight and day-to-day management of compliance for all bank and agency workers. You’ll provide expert guidance on right-to-work, DBS, recruitment checks, training compliance and agency framework standards, ensuring everything we do meets national and local requirements.

You’ll lead on escalation management, support TSS coordinators with complex queries, drive improvements in how we collect and use compliance data, and contribute to a more consistent and robust governance framework within TSS. You will also play a key role in analysing compliance information and reporting trends, helping the service make informed decisions. Working for our organisation UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Key Responsibilities

• Take operational leadership of compliance and governance across the Temporary Staffing Service, ensuring all bank and agency workers meet NHS Employment Check Standards and Trust requirements.
• Provide expert advice on right-to-work, DBS, statutory / mandatory training, registration checks and agency worker compliance, resolving complex issues and escalating risks where necessary.
• Oversee the daily workflow of compliance activity, supporting the TSS coordinators and ensuring checks are completed safely, accurately and within required timescales.
• Lead and refine compliance auditing processes, identifying gaps, inconsistencies and improvement opportunities across systems and workflows.
• Maintain high-quality data in our temporary staffing systems, working closely with BI and Workforce Information colleagues to improve reporting, dashboards and compliance intelligence.
• Produce accurate and timely reports on compliance performance, risks and trends for service managers and senior leaders.
• Develop and update Standard Operating Procedures, helping to embed consistent and efficient working practices across the team.
• Build strong working relationships with internal teams, agency partners and external stakeholders to resolve issues quickly and maintain safe workforce supply.
• Support the continuous improvement agenda within TSS, contributing ideas, identifying service risks and helping shape more efficient governance arrangements.
• Provide training, guidance and day-to-day support to TSS coordinators, ensuring they have the knowledge and skills to carry out compliance work to a high standard.

At University Hospitals Dorset, you’ll be part of a service that is evolving rapidly. This role offers the chance to influence how we manage our temporary workforce, strengthen governance and improve the experience of our staff and service users.

Please see the full job description for complete role requirements.

Qualifications

Essential criteria

• Educated to degree level or equivalent experience in a related field (e.g. workforce, compliance, data analysis, HR, business administration).
• Certification or formal training in data analysis, Excel, Power Query, or SQL.
• Training or qualification in HR, recruitment compliance, or workforce systems.
• Significant experience working in a compliance, governance, workforce, temporary staffing or recruitment environment.
• Experience in recruitment / pre-engagement checks, right-to-work processes, agency governance or data quality auditing.
• Demonstrable experience managing complex administrative processes in a high-pressure setting with strict deadlines.
• Experience analysing, interpreting and presenting complex information to varied audiences.
• Experience producing reports, dashboards or compliance summaries.
• Experience supporting or supervising staff, delegating tasks, and managing workflow.
• Experience resolving complex or sensitive compliance queries with sound judgement.

Desirable criteria

• Experience working within an NHS Temporary Staffing Service, workforce team or similar regulated environment.
• Experience working with temporary staffing systems such as "HealthRoster", "BankStaff", "Locum’s Nest", or ESR.
• Experience in service improvement, SOP writing or process redesign.

Technical Skills and Competencies

Essential criteria

• Strong analytical skills, with the ability to interpret complex information and identify risks, trends and required actions.
• Advanced Microsoft Excel skills (including lookups, pivot tables, advanced formulas and data cleaning).
• Highly competent in Microsoft Office, including SharePoint, Lists, Outlook and Teams.
• Excellent attention to detail, ensuring accuracy in data, documentation and compliance records.
• Ability to assess compliance status against a range of statutory, regulatory and contractual standards.
• Ability to plan, prioritise and manage a varied and unpredictable workload under pressure.
• High standard of written communication, including preparing clear, structured reports.
• Confident in presenting complex or sensitive information to non-technical staff.

Desirable criteria

• Experience using or querying ESR, HealthRoster, BankStaff, TempRE or similar systems.
• Experience writing or maintaining SOPs or process documentation.
• Knowledge of Power Query, SQL, coding logic, or BI / data reporting tools.
• Experience designing or improving automated workflows using Power Automate.

Knowledge

Essential criteria

• Knowledge of NHS Employment Check Standards and the compliance requirements for temporary workers.
• Strong understanding of Right to Work legislation and DBS processes.
• Understanding of data confidentiality, GDPR and information governance in a workforce setting.
• Awareness of Trust and national expectations around agency usage, temporary staffing governance and safe staffing.
• Understanding of audit processes, quality assurance, and data quality improvement.

Desirable criteria

• Knowledge of NHS workforce terminology, recruitment practices and training compliance standards.
• Knowledge of NHS Information Standards and Model Hospital metrics.
• Understanding of wider workforce planning issues and the impact of compliance on service delivery.