TSS Compliance Coordinator

Dorset Clinical Commissioning Group; Bournemouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in the UK is seeking an administrative support professional to be the first point of contact for inquiries and assist in maintaining compliant records. The ideal candidate will have a good standard of education, experience in office work, and excellent IT skills. Knowledge of Microsoft Office is essential, along with strong customer service abilities. This role offers an opportunity to contribute to staffing services and improve overall quality of care, operating in a challenging yet rewarding environment.

Qualifications

• Previous experience of office work and dealing with enquiries.
• Experience in a fast-paced, dynamic team environment.
• Excellent written skills with command of English.

Responsibilities

• First point of contact for queries from stakeholders.
• Support the monitoring of systems for compliant records.

Skills

Customer service skills

IT skills

Attention to detail

Education

4 GCSEs at A-C level, including maths and English

Tools

Microsoft Office

Excel

Outlook

Sharepoint

Job description

Detailed job description

and main responsibilities

Key Responsibilities

• First point of contactfor queries from various stake holders, escalating as appropriate.
• Support the monitoring of systems in maintaining up to date and compliant records including all statutory and mandatory training, professional registrations, DBS checks, and right-to-work documentation.

At University Hospitals Dorset, you will be part of a team that values continuous improvement and innovation. This role offers the chance to make a significant impact on our staffing services, contributing to the overall quality of care we provide to our patients.

Please see the job description for full requirements of the role.

Person specification

Qualifications

Essential criteria

• Good standard of general education (4 GCSEs at A-C level, or equivalent), including maths and english language.

Experience

Essential criteria

• Previous experience of office work and general administrative tasks, including dealing with telephone, email and face-to-face enquiries.
• Previous experience of working as part of a fast-paced, dynamic team, in a busy and challenging office environment.

Desirable criteria

• Previous experience of working in the NHS.
• Previous experience of working in temporary staffing services / staff deployment in a similar setting, either in public or private sector.
• Previous experience of recruitment / onboarding practices.

Technical Skills and Competencies

Essential criteria

• Excellent IT skills and experience in the use of Microsoft Office, especially Excel, Outlook and Sharepoint.
• Excellent written skills, with an excellent command of the English language.
• Excellent customer service skills.
• Ability to work under pressure, under own initiative and organise own; working to tight and often changing timescales / deadlines.
• Ability to maintain high standard of attention to detail despite pressured working environment.
• Excellent data entry and database maintenance skills.

Desirable criteria

• amiliarity with temporary staffing systems currently in use - including HealthRoster, BankStaff, TempRe and ImageNow.
• Familiarity with an electronic staff record system (ESR).

Knowledge

Essential criteria

• Knowledge of Microsoft Office packages.
• Knowledge of administration and clerical systems and procedures.
• Knowledge and understanding of data and person confidentiality and its impact on temporary staffing.

Desirable criteria

• Knowledge and understanding of NHS and relevant terminology.
• Knowledge and understanding of NHS employment check standards.