Trust Medical Secretary - Cardiology

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS trust in Norwich is seeking a Trust Medical Secretary to provide essential administrative support within the Cardiology department. This role involves acting as a central point of contact for consultants, patients, and external agencies, requiring excellent organizational skills, discretion, and the ability to manage sensitive communications. The position offers the opportunity to work in a dynamic environment and contribute to the high-quality care delivered to patients.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site nursery

Support in career development

Qualifications

• Proven experience in a secretarial or administrative role.
• Ability to manage sensitive patient communications.
• Flexible and proactive approach to working in a healthcare environment.

Responsibilities

• Provide secretarial support including audio/digital transcription.
• Coordinate patient pathways, appointments, and waiting lists.
• Maintain accurate records and databases.
• Handle sensitive communications with empathy.

Skills

Excellent organisational skills

Discretion

Communication

Attention to detail

Ability to work independently

Ability to work collaboratively

Tools

PAS systems

Job description

As a Trust Medical Secretary, you will provide vital administrative and secretarial support to consultants and their clinical teams, ensuring the smooth operation of patient care pathways. Acting as a key liaison between healthcare professionals, patients, and external agencies, you'll manage communications, coordinate appointments, audio typing and digital editing, preparing agendas, taking minutes, maintain accurate records, and uphold data protection standards. This role demands excellent organisational skills, discretion, and the ability to work both independently and collaboratively in a fast-paced healthcare environment.

What We Offer?

• Opportunities to innovate in your role and manage projects from start to finish
• Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
• Opportunities to further your education, and branch out within the Trust or the wider NHS

As a team and a department we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.

Join our dedicated team at NNUH as a Trust Medical Secretary in Cardiology, where you'll play a vital role in supporting consultants and clinical teams to deliver high-quality, compassionate care. This is a dynamic administrative position requiring excellent communication, organisation, and attention to detail.

Responsibilities

• Act as a central point of contact between consultants, patients, GPs, hospital staff, and external agencies
• Provide comprehensive secretarial support including audio/digital transcription and correspondence management
• Manage patient pathways, appointments, referrals, and waiting lists in line with Trust policies
• Handle sensitive patient communications with empathy and professionalism
• Maintain accurate records and databases using PAS and other systems
• Coordinate diaries, meetings, leave schedules, and clinic arrangements
• Support departmental audits and assist with training new staff or apprentices
• Uphold confidentiality and data protection standards at all times

This role requires a flexible, proactive individual who thrives in a fast‑paced environment and embodies our PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics