Tribunal Admin Officer – Precise, Impactful Support

Brook Street; Greater London; On-site; GBP 18,000 - 21,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer at a Tribunal Hearing Centre in London. The role focuses on supporting hearings, maintaining smooth operations, and ensuring accurate data handling in a busy, customer-facing environment.

You will perform administrative tasks, handle enquiries, schedule and list matters, manage case files and ensure compliance with procedures. The role is office based, Monday to Friday, 9am to 5pm, with a pay rate of around £13.36 per hour.

Qualifications

• Proficient in Microsoft Office applications including Excel, Word and Outlook.
• Strong administrative and clerical skills with accurate data entry, document preparation and email management.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate and support the smooth running of hearing activity
• Provide support and signposting to users and stakeholders via face-to-face conversations, incoming/outgoing telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to direct queries to the right support, ensuring clear, consistent information for all users (including those with complex needs)
• Follow complaints processes and procedures—responding promptly where needed and updating OPTIC as required
• Support operational delivery by processing work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service administration (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adhering to listing policies
• Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Support health & safety activities (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

Skills

Microsoft Office

Data entry

Administrative and clerical skills

Email management

Job description

Brook Street is recruiting for an Admin Officer at a Tribunal Hearing Centre in London. The role focuses on supporting hearings, maintaining smooth operations, and ensuring accurate data handling in a busy, customer-facing environment.

You will perform administrative tasks, handle enquiries, schedule and list matters, manage case files and ensure compliance with procedures. The role is office based, Monday to Friday, 9am to 5pm, with a pay rate of around £13.36 per hour.