Court Admin Officer: Impactful, Organized Support

Brook Street; North Shields; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street in North Shields is seeking an Admin Officer to support Courts and Tribunals services. You will prepare papers, manage case documents, input records, and assist with clerking duties for civil and family hearings, ensuring materials are up to date.

The role emphasizes accuracy and discretion with a strong customer service mindset, a 9am–5pm pattern, and 37 hours per week. You may interact with court users and professionals; Enhanced DBS will be required.

Qualifications

• Strong administrative ability and excellent customer service mindset.
• Confidence communicating professionally with the public and internal/external stakeholders.
• Accurate attention to detail when inputting, checking and verifying information.
• Ability to work to workload targets for throughput and accuracy.
• Comfort with discretion and initiative within established systems and processes (SOPS).
• A willingness to work flexibly, including occasional ad hoc support at other local offices if required.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings, meetings and case progression.
• Create and update records on an in-house computer system; complete accurate data input.
• Manage post opening and dispatch, plus general photocopying and filing.
• Support the booking and organisation of meeting rooms, training and group activity—agendas, handouts and joining instructions included.
• Carry out clerking duties for civil and family courts, tribunals and hearings, ensuring materials are up to date.
• Assist court users by supporting listing/rota management and checking files.
• Handle counter, written and telephone enquiries, delivering a helpful, prompt, polite service.
• Contact relevant parties to schedule and serve documents, and execute a range of warrants where required.
• Process casework using standard documentation and information (including orders, claims, fines and fees, legal aid).
• Check and verify documents, records, accounts and returns against criteria and procedures; contribute to quality standards.
• Produce basic statistical analysis reports and support straightforward financial processing where needed.
• Contribute to team information board (TIB) meetings and support problem-solving and small projects.

Skills

Administrative skills

Customer service

Professional communication

Attention to detail

Work targets

Discretion

Flexibility

Job description

Brook Street in North Shields is seeking an Admin Officer to support Courts and Tribunals services. You will prepare papers, manage case documents, input records, and assist with clerking duties for civil and family hearings, ensuring materials are up to date.

The role emphasizes accuracy and discretion with a strong customer service mindset, a 9am–5pm pattern, and 37 hours per week. You may interact with court users and professionals; Enhanced DBS will be required.