Admin Officer

Brook Street; Greater London; On-site; GBP 18,000 - 21,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer at a Tribunal Hearing Centre in London. The role focuses on supporting hearings, maintaining smooth operations, and ensuring accurate data handling in a busy, customer-facing environment.

You will perform administrative tasks, handle enquiries, schedule and list matters, manage case files and ensure compliance with procedures. The role is office based, Monday to Friday, 9am to 5pm, with a pay rate of around £13.36 per hour.

Qualifications

• Proficient in Microsoft Office applications including Excel, Word and Outlook.
• Strong administrative and clerical skills with accurate data entry, document preparation and email management.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate and support the smooth running of hearing activity
• Provide support and signposting to users and stakeholders via face-to-face conversations, incoming/outgoing telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to direct queries to the right support, ensuring clear, consistent information for all users (including those with complex needs)
• Follow complaints processes and procedures—responding promptly where needed and updating OPTIC as required
• Support operational delivery by processing work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service administration (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adhering to listing policies
• Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Support health & safety activities (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

Skills

Microsoft Office

Data entry

Administrative and clerical skills

Email management

Job description

Admin Officer - Tribunal Hearing Centre

Location: London EC14 4QU
Working Days / Hours: Mon-Fri 37 hours
Working Pattern: Fully office based 9am - 5pm
Pay Rate: £13.36

If you're someone who thrives on supporting people, keeping services moving smoothly, and working with accuracy under pressure, this is a fantastic opportunity. Our Client is hiring within a Tribunal Hearing Centre - helping ensure hearings are properly prepared, supported and delivered, while customers feel listened to and clearly guided.

What you'll be doing:

• Undertake administrative tasks to prepare for, facilitate and support the smooth running of hearing activity
• Provide support and signposting to users and stakeholders via face-to-face conversations, incoming/outgoing telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to direct queries to the right support, ensuring clear, consistent information for all users (including those with complex needs)
• Follow complaints processes and procedures-responding promptly where needed and updating OPTIC as required
• Support operational delivery by processing work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service administration (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adhering to listing policies
• Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Support health & safety activities (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What we are looking for:

• Proficient in Microsoft Office applications, including Excel, Word and Outlook
• Strong administrative and clerical skills, including accurate data entry, document preparation and email management

Additional information:

You’ll be supported by team guidance, including operational procedures and team leader oversight for health & safety activities.

Company & Equality support statements

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.