Court Admin & Hearings Support Officer

Brook Street; Tees Valley; On-site; GBP 35,818,000 - 39,950,000; Full time

Job summary

Brook Street is seeking an Admin Officer in North Yorkshire to support hearings and day-to-day operations at the Combined Court location. The role requires strong admin, clear communication, and careful data handling, with a focus on service delivery and compliance.

You will work with HMCTS scripts, assist with listing, signposting, and process expenses, while upholding security protocols and policies. DBS checks will be part of onboarding.

Qualifications

• Clear, confident communication to a range of users.
• Strong attention to detail in case files and data entry.
• Calm, methodical approach following procedures.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and support hearings
• Provide support and signposting to users and stakeholders via face to face contact, telephone, and correspondence
• Use HMCTS service scripts and knowledge to direct people to relevant services
• Follow complaints policies and procedures, updating OPTIC as required
• Process operational support work using standard procedures to meet targets
• Handle case files with accurate data entry and secure information management
• Support jury service tasks and process expenses and court fees
• Assist with listing and scheduling and ensure efficient use of judicial time
• Provide judicial business support such as diary coordination and local admin tasks
• Support enforcement procedures including financial assessments and basic reports
• Contribute to health and safety operations and governance under team leader guidance
• Identify risks relating to HMCTS buildings and inform SPoS as required

Skills

Communication

Attention to detail

Calm under pressure

Organisation

Security and compliance

Job description

Brook Street is seeking an Admin Officer in North Yorkshire to support hearings and day-to-day operations at the Combined Court location. The role requires strong admin, clear communication, and careful data handling, with a focus on service delivery and compliance.

You will work with HMCTS scripts, assist with listing, signposting, and process expenses, while upholding security protocols and policies. DBS checks will be part of onboarding.