Judicial Admin & Hearings Support Officer

Brook Street; Tees Valley; On-site; GBP 14,615 - 20,816; Full time

Job summary

Brook Street is seeking an Operational Support Officer in Middlesbrough. This role involves administrative tasks to facilitate hearings and assist users, showcasing strong organisational and communication skills.

The ideal candidate is proactive, can handle sensitive information, and has experience in customer service or administrative roles. If you are eager to support justice and public service, apply with your CV today!

Brook Street proudly supports the Armed Forces Covenant and is a Disability Confident Leader, guaranteeing interviews for veterans and qualified candidates with disabilities.

Qualifications

• Strong organisational skills with attention to detail.
• Excellent communication skills, both face-to-face and over the phone.
• Ability to handle sensitive information with confidentiality.
• Proactive approach to problem-solving and risk awareness.
• Experience in administrative or customer service roles is desirable.
• Knowledge of court or legal processes is advantageous.

Responsibilities

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
• Assisting users and stakeholders through face-to-face engagement and telephone calls.
• Providing clear, consistent information using HMCTS service scripts.
• Managing case files with accurate data entry and secure information handling.
• Handling jury service tasks such as selection and attendance tracking.

Skills

Strong organisational skills

Excellent communication skills

Ability to handle sensitive information

Proactive approach to problem-solving

Experience in administrative roles

Knowledge of court or legal processes

Job description

Brook Street is seeking an Operational Support Officer in Middlesbrough. This role involves administrative tasks to facilitate hearings and assist users, showcasing strong organisational and communication skills.

The ideal candidate is proactive, can handle sensitive information, and has experience in customer service or administrative roles. If you are eager to support justice and public service, apply with your CV today!

Brook Street proudly supports the Armed Forces Covenant and is a Disability Confident Leader, guaranteeing interviews for veterans and qualified candidates with disabilities.