Court Admin & Hearings Support Specialist

Brook Street; St Albans; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street in Hertfordshire seeks an Admin Officer to support hearings and everyday court administration. You will manage confidential information, handle inquiries from diverse users, and ensure accurate data entry and documentation.

The role is on-site, 37 hours per week, with 9:00–17:00 pattern and early arrival. You will use standard procedures to maintain service standards and support listing, scheduling, and basic reporting in a busy justice environment.

Qualifications

• Experience handling sensitive information with discretion.
• Good verbal and written communication.
• Organised with strong attention to detail.
• Ability to follow procedures and meet service standards.

Responsibilities

• Prepare for hearings with administrative support.
• Support users via face-to-face, phone, and correspondence.
• Use scripts and articles to guide users to appropriate services.
• Follow complaints policies and update systems.
• Handle case files with accurate data entry and secure info.
• Assist with jury service tasks including tracking.
• Support scheduling to ensure efficient use of court time.
• Contribute to enforcement support and basic reporting.
• Assist with health and safety operations and logging.

Skills

Administrative experience

Confidentiality

Communication skills

Organisational skills

Job description

Brook Street in Hertfordshire seeks an Admin Officer to support hearings and everyday court administration. You will manage confidential information, handle inquiries from diverse users, and ensure accurate data entry and documentation.

The role is on-site, 37 hours per week, with 9:00–17:00 pattern and early arrival. You will use standard procedures to maintain service standards and support listing, scheduling, and basic reporting in a busy justice environment.