Hearing & Administrative Support Officer

Brook Street; Birkenhead; On-site; GBP 24,000 - 26,000; Full time

Job summary

Qualifications

• Experience delivering admin and customer-facing support in fast-paced environments.
• Ability to follow policies and procedures accurately.
• Strong data entry and record-keeping accuracy.

Responsibilities

• Prepare for, facilitate and complete administrative tasks to support hearings.
• Provide face-to-face, telephone and written support for users with various needs.
• Use service scripts and knowledge articles to signpost users to the right help.
• Follow complaints policies and respond promptly to reduce escalation and update systems as required.
• Support operational targets by processing work using standard operating procedures.
• Handle case files with accurate data entry and secure information management.

Skills

Customer service

Attention to detail

Policy adherence

Communication skills

Proactive problem solving

Job description