Hearings & Admin Officer – Calm, Precise Support

Career Choices Dewis Gyrfa Ltd; Wirral; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is seeking an Admin Officer to provide front-line administrative and customer-focused support across hearings and cases in Birkenhead. The role involves handling face-to-face, telephone and written communications, following standard procedures and ensuring accurate data entry.

The post requires careful attention to detail, a calm, professional manner and the ability to work within governance and confidentiality protocols. DBS check may be required and enhanced checks on onboarding.

Qualifications

• Provide face-to-face, telephone and correspondence support, including for users with complex needs.
• Signpost users to the right support using scripts and knowledge articles.
• Follow complaints policies and procedures to reduce escalation and maintain records.

Responsibilities

• Prepare for, facilitate and complete administrative tasks to support hearings.
• Handle case files with accurate data entry and secure information management.
• Manage jury service activity and process related expenses/court fees.
• Assist with listing and scheduling and respond to urgent matters.
• Support enforcement procedures and basic statistical reporting.

Skills

Customer service

Attention to detail

Data handling

Time management

Tools

MS Office

Job description

Brook Street is seeking an Admin Officer to provide front-line administrative and customer-focused support across hearings and cases in Birkenhead. The role involves handling face-to-face, telephone and written communications, following standard procedures and ensuring accurate data entry.

The post requires careful attention to detail, a calm, professional manner and the ability to work within governance and confidentiality protocols. DBS check may be required and enhanced checks on onboarding.