Hearings & Admin Support Officer

Brook Street; Bradford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street in Bradford is seeking an Admin Officer to support hearings administration, customer service, and data handling. The role includes managing jury service administration, scheduling, and processing related expenses and court fees.

You will work 37 hours per week, 9am–5pm, in Bradford, with a pay rate of £12.86 per hour, and you’ll contribute to health and safety processes and data integrity within a busy public sector environment.

Qualifications

• Clear communication with a wide range of people, including those with complex needs.
• Excellent data entry and record-keeping accuracy, following secure procedures.
• Calm, proactive problem-solving, especially with complaints or time-sensitive activity.
• Ability to follow policies and work to operational standards.
• Willingness to support multi-disciplinary team tasks: customer service, hearings administration, jury, enforcement, and health & safety.

Responsibilities

• Confirm role details through vacancy management and administrative preparation.
• Undertake customer service and administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Provide clear guidance to users via face-to-face, calls, and written responses.
• Use service scripts and knowledge articles to signpost the right support with consistent answers.
• Follow complaints policies and assist users through the process, preventing escalation.
• Update OPTIC and maintain accurate case handling.
• Identify risks relating to HMCTS buildings and alert SPoS when needed.
• Process work using SOPs to meet performance targets and uphold standards.
• Handle case files with accurate data entry, secure information management, and retention compliance.
• Manage jury service administration and related expenses and court fees.
• Assist with listing and scheduling, supporting urgent matters and listing policies.
• Support enforcement procedures including financial assessments and fines.
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and safety governance).

Skills

Communication

Attention to detail

Problem-solving

Customer service mindset

Team support

Job description

Brook Street in Bradford is seeking an Admin Officer to support hearings administration, customer service, and data handling. The role includes managing jury service administration, scheduling, and processing related expenses and court fees.

You will work 37 hours per week, 9am–5pm, in Bradford, with a pay rate of £12.86 per hour, and you’ll contribute to health and safety processes and data integrity within a busy public sector environment.