Judicial Support & Hearings Admin Coordinator

Brook Street; Stockport; On-site; GBP 34,440,000 - 41,328,000; Full time

Job summary

Brook Street is hiring a Customer Service Administrator (Hearings & Judicial Support) in Stockport. The role involves on-site support for hearings, handling inquiries by phone, email, and in person, and signposting users to appropriate services.

DBS required, on-site five days a week, with pay at £12.86 per hour. You will work within the judicial support team, ensuring accurate data entry, diary coordination, scheduling, and adherence to listing policies while maintaining confidentiality and

Qualifications

• Strong customer service and administrative ability.
• Confidently communicate with a wide range of people.
• Careful with accuracy, confidentiality and compliance.
• Calm, professional problem-solving, especially when handling complaints or urgent requests.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and support the smooth running of hearings.
• Provide support face to face, telephone and written correspondence and signpost users to the right services.
• Use service scripts and knowledge articles to give clear, consistent information for users with specific or complex needs.
• Follow complaints procedures, respond promptly to prevent escalation and update OPTIC as required.
• Process work using standard procedures to meet performance targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Support jury service administration, including selection, deferral, reassignment, attendance tracking and processing related expenses.
• Assist with listing and scheduling, support urgent matters and adherence to listing policies.
• Provide dedicated judicial business support such as diary coordination and local administrative tasks.
• Support enforcement procedures, including financial assessments and producing basic reports.
• Contribute to health and safety operations under guidance.
• Identify risks relating to HMCTS buildings and inform the SPoS.

Skills

Customer service

Administrative ability

Clear communication

Confidentiality and compliance

Job description

Brook Street is hiring a Customer Service Administrator (Hearings & Judicial Support) in Stockport. The role involves on-site support for hearings, handling inquiries by phone, email, and in person, and signposting users to appropriate services.

DBS required, on-site five days a week, with pay at £12.86 per hour. You will work within the judicial support team, ensuring accurate data entry, diary coordination, scheduling, and adherence to listing policies while maintaining confidentiality and