Triage Officer

Deekay Technical Recruitment; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a professional to provide expert advice on housing, triage workflows, and support Housing Options Officers. The ideal candidate will assist in delivering a customer-focused service and address housing inquiries effectively. This role offers competitive pay at £17.90 per hour for an initial period of 3 months.

Responsibilities

• Provide professional advice on housing in line with Council policy.
• Triage workflow and allocate new approaches to the Housing Options Team.
• Provide administrative support to Housing Options Officers and the lettings team.

Job description

£17.90ph - 3 Months initially

Responsibilities

• Provide members of the public with expert, professional, comprehensive advice and information on all aspects of housing, in line with Council policy and service standards.
• Triage the workflow and allocation of new approaches to the Housing Options Team.
• Provide administrative and telephone and front line support to the Housing Options Officers and the lettings team.
• Apply expert knowledge of the Council housing allocations policy to enable full assessments of housing need and delivery of appropriate advice.
• Resolve as high a percentage as possible of general enquiries directly by proactively identifying the housing options available for the public to empower them to prevent homelessness.
• Resolve all cases where we have confirmation that a person is not homeless or eligible for assistance under the statutory responsibilities from the Housing Act 1996 (as amended).
• Assist in the delivery of a customer focussed service by influencing efficient and positive outcomes.