Treatment Coordinator - Inside Sales

LOA Orthodontics; Lancaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected orthodontics practice in Lancaster is seeking a Treatment Coordinator to guide patients through their orthodontic journey. The ideal candidate will possess strong sales and communication skills, contributing to high patient satisfaction. You will be responsible for discussing treatment plans and financing options, ensuring a positive experience without evening or weekend hours. The position offers base compensation, commissions, and a competitive benefits package including health insurance and a retirement plan.

Benefits

Medical/Rx coverage

Dental and Vision coverage

401(k) retirement plan

Flexible spending accounts

Health savings account

Employee assistance program

Qualifications

• Sales experience preferred, dental experience preferred but not necessary.
• Ability to explain treatment plans and financial options effectively.

Responsibilities

• Guide patients through treatment plans and payment options.
• Obtain high treatment acceptance by explaining costs and insurance.
• Solicit referrals and track patient satisfaction after treatment.

Skills

Sales experience

Excellent customer service

Communication skills

Education

High School Diploma, GED or equivalent

Job description

Founded in 1921, LOA Orthodontics has been a trusted name in the Lancaster community for over a century. We take pride in our tradition of clinical excellence and unmatched customer service.

We combine time-honored orthodontic care with innovative approaches, creating a patient experience that is both effective and personalized. Our commitment to continuous learning and professional growth ensures our team is always evolving. At LOA, you'll be part of a supportive, education-focused culture where your development is as important as the smiles you help create.

The Role: Treatment Coordinator

Do you love making people smile? Picture a career where your main focus is helping patients begin their journey to a healthier, more confident smile. If you have sales experience and enjoy connecting with people, this could be the perfect fit.

As a Treatment Coordinator at LOA Orthodontics, you'll play a pivotal role in guiding patients through treatment plans and payment options. This is a high-tech, positive environment that values integrity-driven sales — all without evening or weekend hours.

In addition to your base compensation and commission based on production, LOA Orthodontics offers a competitive benefits package to include Medical/Rx, Dental, and Vision coverage, retirement plan (401‑k), flexible spending accounts, health savings account, and an employee assistance program. Further details on the benefits program are available upon request.

• Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Communicate to office management if schedules are not filled for consults.
• Presenting treatment plans and giving estimates of treatment costs in an effective manner.
• Educating and discussing the Orthodontist's treatment plan after diagnosis and review by the clinical staff with the patient.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
• Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
• Drive results and strive to consistently achieve results and goals set forth by management.
• Other duties as required.

Education and Experience

• High School Diploma, GED or equivalent Required
• Sales experience preferred, dental experience preferred but not necessary

As set forth in LOA Orthodontics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.