Travel‑Ready Remote Enterprise Support Engineer

Genetec Inc.; Liversedge; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across Europe, delivering expert technical support and hands-on training on Genetec platforms. You will work closely with R&D to stay ahead of innovations and perform system health checks to optimize performance.

This role involves travel across Europe for on-site client missions, building strong relationships and driving customer satisfaction. A technical background and fluent English are essential.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Excellent team player who thrives in collaborative environments and fosters open internal communication.

Responsibilities

• Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers unlock the full power of Genetec solutions.
• Collaborate closely with our R&D teams to stay on the cutting edge of our latest technological innovations.
• Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
• Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships.

Skills

Troubleshooting

Customer support

Communication

Analytical thinking

Team collaboration

Education

Bachelor's degree in Computer Science/ Telecommunications/ Electrical Engineering

Tools

Windows OS

Networking basics (switches/routers)

SQL Server

C#

PowerShell

Genetec solutions

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across Europe, delivering expert technical support and hands-on training on Genetec platforms. You will work closely with R&D to stay ahead of innovations and perform system health checks to optimize performance.

This role involves travel across Europe for on-site client missions, building strong relationships and driving customer satisfaction. A technical background and fluent English are essential.