Remote Enterprise Support Engineer — Europe Travel

Genetec Inc.; Beaminster; Remoto; GBP 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, deliver expert technical support, and train end-users on Genetec solutions. The role involves regular collaboration with R&D, performing system health checks, and optimizing performance. Occasional travel across Europe is required.

The candidate should have a degree in a technical field, strong analytical skills, and professional English. Genetec values diversity and inclusion.

Competenze

• Degree or equivalent practical experience in a technical field.
• Strong analytical and problem‑solving abilities.
• Fluent English and good communication skills.

Mansioni

• Partner with enterprise clients to address technical challenges and deliver support.
• Provide hands‑on training to help customers use Genetec platforms.
• Collaborate with R&D to stay ahead on technology innovations.
• Perform system assessments and health checks to optimize performance.
• Travel across Europe for on‑site client missions and relationship building.

Conoscenze

Windows OS

Network troubleshooting

Configuring network devices

Networking protocols

Server virtualization

CCTV/IP surveillance knowledge

Formazione

Degree in Computer Science / Telecommunications / Electrical Engineering

Strumenti

Genetec solutions

Microsoft SQL Server

Descrizione del lavoro

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, deliver expert technical support, and train end-users on Genetec solutions. The role involves regular collaboration with R&D, performing system health checks, and optimizing performance. Occasional travel across Europe is required.

The candidate should have a degree in a technical field, strong analytical skills, and professional English. Genetec values diversity and inclusion.