Remote Enterprise Support Engineer – EMEA Travel

Genetec Inc.; Warrington; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across Europe, delivering expert technical support, hands-on training, and system health checks. You will travel occasionally to perform on-site assessments and audits, collaborating with R&D to push innovation.

Ideal candidates have a CS/engineering background, strong problem-solving skills, and fluency in English, with willingness to travel within the EMEA region.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Excellent team player who thrives in collaborative environments and fosters open internal communication.
• Fluent English; a second language is a major plus.

Responsibilities

• Tackle complex technical challenges for enterprise clients and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers unlock Genetec solutions.
• Collaborate with R&D teams to stay at the cutting edge of our latest technological innovations.
• Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
• Travel across Europe for on-site client missions and strengthen partnerships.

Skills

Software support

Remote deployment

Genetec solutions

Windows OS

Networking devices

Server virtualization

Education

Bachelor's degree in Computer Science / Telecommunications / Electrical Engineering

Tools

SQL Server

PowerShell

C#

VBScript

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across Europe, delivering expert technical support, hands-on training, and system health checks. You will travel occasionally to perform on-site assessments and audits, collaborating with R&D to push innovation.

Ideal candidates have a CS/engineering background, strong problem-solving skills, and fluency in English, with willingness to travel within the EMEA region.