Remote Enterprise Support Engineer — On-site Training & Travel

Genetec Inc.; Newport; Remote; GBP 55,000 - 70,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, delivering expert technical support and hands-on training. You will collaborate with R&D to stay at the forefront of Genetec solutions, perform system health checks, and travel for on-site missions across Europe to strengthen partnerships.

The role emphasizes strong problem solving, customer relationships, and adaptability in a fast-paced security tech environment.

Qualifications

• Experience in software support or remote deployment.
• Strong networking & Windows OS knowledge.
• Fluent English; second language is a plus.

Responsibilities

• Partner with enterprise clients to tackle technical challenges.
• Provide expert technical support and hands-on training.
• Collaborate with R&D teams to stay on the cutting edge of innovations.
• Perform routine system assessments and health checks to optimize performance.
• Travel across Europe for on-site client missions.

Skills

Technical support

Problem solving

Client relationship management

Team player

Education

Degree in CS/Telecommunications/EE

Tools

Windows OS

Networking devices (switches/routers)

Server virtualization

SQL Server management

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, delivering expert technical support and hands-on training. You will collaborate with R&D to stay at the forefront of Genetec solutions, perform system health checks, and travel for on-site missions across Europe to strengthen partnerships.

The role emphasizes strong problem solving, customer relationships, and adaptability in a fast-paced security tech environment.