Remote Enterprise Support Engineer - Travel EU

Genetec Inc.; Richmond; Remote; GBP 45,000 - 65,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, delivering expert technical support and hands-on training for Genetec security platforms. You will collaborate with R&D to stay ahead of innovations and perform health checks to optimize performance.

This role involves traveling across Europe to client sites, building strong relationships and delivering exceptional service experiences in a dynamic, global tech environment.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Excellent team player who thrives in collaborative environments and fosters open internal communication.
• Natural ability to build, maintain, and elevate long-lasting client relationships.
• Professional fluency in English; second language a plus.

Responsibilities

• Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms.
• Collaborate closely with R&D teams to stay on the cutting edge of our latest technological innovations.
• Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
• Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships.

Skills

Analytical thinking

Problem solving

Team player

Client relationships

English fluency

Education

Degree in Computer Science/Engineering

Tools

Windows operating systems

Networking devices

Server virtualization

Microsoft SQL Server

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, delivering expert technical support and hands-on training for Genetec security platforms. You will collaborate with R&D to stay ahead of innovations and perform health checks to optimize performance.

This role involves traveling across Europe to client sites, building strong relationships and delivering exceptional service experiences in a dynamic, global tech environment.