Remote Enterprise Support Engineer - Travel & Train Clients

Genetec Inc.; Southampton; Teletrabalho; GBP 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equal opportunity employer

Training & development

Global team culture

Resumo da oferta

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, delivering expert technical support and hands-on training across Europe.

You will collaborate with R&D, perform system health checks, and travel on-site to strengthen client partnerships and drive continuous improvement. The role requires a background in software support, Windows systems, and networking, with strong problem-solving skills and fluent English.

Qualificações

• Degree or equivalent practical experience in a relevant field.
• Strong analytical and problem-solving skills.
• Fluent English with excellent communication and teamwork.

Responsabilidades

• Provide expert technical support and hands-on training to customers.
• Troubleshoot complex systems and perform routine health checks.
• Travel across Europe for on-site client missions and audits.

Conhecimentos

Software support

Remote deployment

Genetec solutions

Windows OS

Networking devices

Networking protocols

Server virtualization

Client/server architectures

Formação académica

Degree in Computer Science

Degree in Telecommunications

Degree in Electrical Engineering

Equivalent practical experience

Ferramentas

C#

Visual Basic

VBScript

PowerShell

SQL Server

Descrição da oferta de emprego

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients, delivering expert technical support and hands-on training across Europe.

You will collaborate with R&D, perform system health checks, and travel on-site to strengthen client partnerships and drive continuous improvement. The role requires a background in software support, Windows systems, and networking, with strong problem-solving skills and fluent English.