Travel Insurance Consultants

Holiday Extras Ltd; Dover; On-site; GBP 22,000 - 26,000; Full time

Job summary

A travel services company in Dover is seeking motivated individuals for a customer service role to connect clients with travel insurance products. You'll deliver exceptional customer experiences, receive comprehensive training, and enjoy numerous benefits including 25 days off, enhanced parental leave, and a profit-sharing bonus. Ideal candidates will have a passion for helping others, strong communication skills, and the ability to multitask effectively. If you're eager to grow and be part of a vibrant team, apply now!

Benefits

25 days holiday

Enhanced parental leave

Life assurance

Pension

Discounts on cinema tickets

Discounted gym membership

Qualifications

• Prior experience in a customer-facing role such as retail or hospitality.
• Ability to stay positive and adapt under pressure.
• Open to feedback and eager to learn new skills.

Responsibilities

• Connect customers with products that enhance their holiday experience.
• Resolve customer issues quickly with empathy.
• Become a product expert on insurance offerings.

Skills

Customer Service

Communication Skills

Sales Experience

Time Management

Attention to Detail

Job description

• Responsibilities:

  Use your excellent rapport‑building and listening skills to quickly connect customers with products and services that enhance their holiday experience.

  Use empathy and initiative to resolve issues quickly, creating an epic customer experience.

  Be the voice of Holiday Extras talking to our customers over the phone. Strong, adaptable and empathetic communication skills therefore are a must.

  Become a product expert and brand ambassador developing in‑depth knowledge of our range of insurance products and services. Every conversation helps us better understand our customers and their trips so we can make tailored recommendations and deliver trusted, great‑value products that enhance every journey.

  Play an important part in achieving our strategic goal “Personalised Extras for Every Holiday”, becoming the number one place for customers to prepare for their trip.

  Receive full training and support from our dedicated Contact Centre Trainers. Starting with a 3‑week induction programme designed to give you the knowledge and confidence you need to be successful in the role, followed by weekly 1‑to‑1 coaching and mentoring to support your continual development.

  Learn and use cutting‑edge tech including your own Apple MacBook from day 1 as well as access to the Google Workspace suite and other apps. If you’ve never used these before – we’ll show you how.

  Be part of a supportive, thriving, one‑team environment where our values are embedded – we celebrate success together with our Group Profit Share Bonus Scheme as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture here.

• Qualifications:

  Prior contact centre experience is not necessary although we're ideally looking for people who:

  • have previously worked in a customer‑facing role (retail hospitality or similar)
  • stay positive under pressure and adapt quickly in a fast‑paced environment
  • have a great attention to detail
  • love helping people and take pride in delivering an effortless experience
  • have no trouble multitasking
  • are curious, open to feedback and always keen to learn
  • want to grow their career or take on a new challenge

  FYI: there are service targets associated with the role, but you will be given all the training and support you need to help you achieve these. This is the perfect chance to start your career with us, learn new skills and enhance your existing ones. No matter where you are in your career you’ll be joining an awesome team of experts – all here to support you and help each other deliver a world‑class service to our customers.

  Sales Experience, Time Management, Marketing, Customer Service, Communication skills, Retail Sales, Business Management, Outside Sales, Telemarketing, Insurance Sales, Medicare, Phone Etiquette.

• Company Overview:

  At Holiday Extras we sell everything but the holiday. Using innovative technology we provide great value travel extras and UK Breaks with an unrivalled experience to over 8 million travellers a year. With over 40 years experience there’s nothing our team of travel experts doesn’t know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest, smartest and most personal service in travel. We’re looking for customer‑focused people to join our Insurance team and become experts at helping our customers find the best products and services that make travelling easy, simple and fun. We’re searching for diverse perspectives and big ideas from people who are curious and keen to learn!

• Growth and Opportunity:

  This role is a great opportunity to build knowledge of the business, strengthen your skills and develop personally and professionally. You’ll gain insight into how different teams work and where your strengths and interests lie so when opportunities come up internally you’ll already have the experience and understanding to take that next step with confidence.

• Benefits:
  • A world of perks: 25 days holiday, your birthday off, enhanced parental leave, life assurance, pension and discounts on everything from cinema tickets to holidays.
  • Wellbeing focus: Employee Assistance Programme, mental health first aiders, holiday buy scheme, discounted gym membership and private medical insurance after four years.
  • Time is precious: 25 days annual leave (BHs) extra holidays through Holiday Buy, Birthday Day Off and Sabbaticals at each milestone.
  • Parental Leave: Enhanced parental leave – up to 1 year off including 13 weeks at 100% pay, 13 weeks at 50% pay.
  • Road to well‑being: Access to gym discounts, private dental insurance and private medical insurance (after 4 years).
  • Celebrate success together: Enjoy a profit share bonus and a pension scheme with Aviva.
  • Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, discounts on the latest tech or give back to your community with our volunteering scheme.
  • Plan ahead: Income protection, critical illness cover and life assurance.
• Work Hours & Shifts:

  We welcome full‑time and part‑time candidates who can work shifts to meet the needs of our customers. This will include weekends and evenings.

  On a full‑time basis you would work 37.5 hours per week being scheduled for shifts across our opening hours: Monday – Friday 8am‑8pm & Saturday and Sunday 9am‑5:00pm.

  If you’re looking for part‑time hours you’ll need to be available to work your contracted hours across 4 days of the week specifically 3 weekdays and 1 weekend day. You will need to attend a 3‑week full‑time induction regardless of your contracted hours. Don’t worry you’ll be fully paid for this. It is super important as it has been purpose‑built and designed to give you the knowledge and confidence you need to be successful in the role. After that you’ll have weekly 1‑1 coaching sessions and opportunities to learn from our best performers. Rotas are given out 8 weeks in advance so you have plenty of time to plan ahead and enjoy your free time.

  How we hire for this role:

  • Initial telephone call with a member of our recruitment team so we can get to know you a little better.
  • Visit our Kent campus for a few hours to see what the job entails. This will be an amazing opportunity for you to see what the role is like and to make sure Holiday Extras is a good fit for you.
  • You will also have an interview during your visit which will be with two of our Contact Centre team managers. This normally takes around an hour and will be held in person. It’s a great opportunity to find out even more about the role and for us to learn more about your skills and experience and what you can expect working with us.
• Culture:

  Cultivating a diverse and inclusive culture is paramount for us. As part of this we have designed our hiring process so you can be comfortable to confidently convey your strengths and who you are. Recognising we are all different and if for whatever reason you need us to adapt the process please get in touch via a contact point. Why choose Holiday Extras? We believe that holidays are the most precious time of all so we create products, tech and services that make travel and holidays memorable and fun. We’re on a mission to be the only place to go for your holiday extras offering unparalleled choice, value and service, turning our customers’ ordinary trips into extraordinarily good times. At Holiday Extras we’re creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025 we’re proud to offer a world of benefits designed to enhance your lifestyle and wellbeing. By joining our team you’ll feel supported and rewarded every day. Learn more about our culture and benefits.