Travel & Guest Services Manager - Events

Trades Workforce Solutions; Milton Keynes; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A leading global events provider is seeking a Travel & Guest Services Manager to oversee the delivery of delegate registration services. The candidate will manage both Guest Management Services and Group Aviation Management teams, ensuring high standards. Key responsibilities include optimizing workflows, training team members, and maintaining client relations. Ideal candidates will have substantial experience in delegate management and proven skills in customer service. This is a 12-month fixed term contract located in Milton Keynes.

Qualifications

• Substantial experience in a similar role focusing on delegate management.
• Ability to manage large volumes of complex data effectively.
• Previous experience in a fast-paced environment.

Responsibilities

• Manage and monitor Guest Management Services workload.
• Ensure quality of service in line with internal SLAs.
• Liaise with planning and delivery teams professionally.

Skills

Strong background in delegate management

Proven customer service experience

Database management skills

Attention to detail

Client management skills

Intermediate or advanced Excel knowledge

Tools

Stova

Cvent

Crowd Comms

SpotMe

Amadeus Selling Platform

Job description

Travel & Guest Services Manager - Events Industry
12 months Fixed Term Contract
Location: Home / Milton Keynes
Salary: £40,000-46,000 plus Benefits

My client a leading global provder of coroprate Events require a Travel & Guest Services Managerto own delivery of delegate registration services and flights through Guest Management Services and Group Aviation Management teams ensuring they deliver to a high standard, focusing on resourcing and key account management. You will develop both teams and support them through management, leadership, training and coaching, and collaborating with project planning and delivery teams.

What you’ll be doing:

• Management and monitoring of Guest Management Services and Group Aviation Management workload and resource, providing solutions through accurate planning and productivity
• Ensure quality of output from GMS & GAM associates, in line with agreed internal SLAs
• Ensure delegate registration is provided efficiently, productively and proactively
• Conform with company procedures in all aspects of GMS & GAM
• Liaise with the planning and delivery teams, Business Development Directors, Clients and other BI WORLDWIDE associates in a professional and timely manner
• To be familiar with and support the account strategy of projects
• Always maximise time efficiency and profitability
• Attend and actively participate in meetings, where required
• Develop and implement training / coaching plans with the team members as and when required

What we’re looking for:

• Substantial experience within a similar role with strong background in delegate management, project resourcing and people development
• Proven experience of providing a high level of customer service within a fast-paced and pressurized environment
• Database management (experience of using Stova, Cvent, Crowd Comms or another delegate management platform) including producing reports
• Experience in creating websites (primarily within a registration system) would be advantageous however not essential
• App Management (experience of using SpotMe or other app platforms) would be advantageous however not essential
• Understanding of Amadeus Selling Platform (advantageous but not essential) and knowledge of group aviation process
• Proven ability to manage and interrogate large volumes of complex data
• Demonstrate client management skills
• Formal line management skills and experience
• Excellent attention to detail
• Intermediary or advanced level knowledge of Excel
• Previous experience of working to tight timescales in a fast-paced environment, with proven ability to manage and prioritise a busy and demanding workload