Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Prestige Travel Agency by Mich; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading travel agency in the United Kingdom is seeking a Luxury Travel Consultant to deliver exceptional client experiences throughout their travel journey. In this client-facing role, you will respond to inquiries, assist with travel bookings, and provide important information on destinations and agency policies. The ideal candidate will have a strong customer service background, be detail-oriented, and possess excellent communication skills. This position offers remote work, flexible scheduling, and opportunities for professional growth.

Benefits

100% remote work environment

Flexible scheduling options

Access to travel perks and discounts

Ongoing training and development

Qualifications

• Must have excellent communication skills, especially in customer interactions.
• Strong background in customer service, ideally in travel or hospitality.
• Attention to detail in managing bookings and client inquiries.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury travel bookings and special requests.
• Provide timely information about travel requirements.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized with attention to detail

Comfortable using technology

Ability to manage multiple client requests

Interest in travel

Job description

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.