Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A prominent travel organization in Birmingham is seeking a Luxury Travel Consultant – Customer Experience to provide exceptional support for clients throughout their travel journey. The ideal candidate will manage bookings, respond to inquiries, and ensure satisfaction from booking to follow-up. The role is 100% remote, offers flexible hours, and opportunities for professional growth in a supportive team culture. A background in hospitality or service, along with superb communication skills, is essential.

Benefits

Flexible scheduling options

Access to travel perks and discounts

Ongoing training and development

Qualifications

• High-level communication skills essential for client interactions.
• Preferably experience in travel or service industry.
• Ability to manage multiple requests efficiently.

Responsibilities

• Respond to client inquiries via various channels.
• Assist with luxury travel bookings and modifications.
• Ensure accurate confirmation of itineraries.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized

Comfortable using technology

Proactive

Interest in travel

Job description

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.