Travel Customer Service Representative

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is seeking a Travel Customer Service Representative to provide support to clients throughout their travel journey. This remote role involves responding to inquiries, assisting with bookings, and ensuring a positive client experience. Ideal candidates are detail-oriented and passionate about travel and hospitality. The position offers opportunities for professional growth, travel perks, and a supportive team culture.

Benefits

Remote work environment

Access to travel perks

Professional growth opportunities

Ongoing training and development

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to manage multiple client requests efficiently.
• A genuine interest in helping clients plan memorable travel experiences.

Responsibilities

• Respond to client inquiries promptly via phone, email, and messaging.
• Assist with bookings, including changes and cancellations.
• Provide accurate information regarding travel destinations and requirements.
• Confirm itineraries to ensure accuracy and client satisfaction.
• Follow up with clients before and after travel.
• Address client concerns with empathy and professionalism.
• Maintain accurate documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Technology proficiency

Proactivity

Interest in travel

Job description

Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.