Travel customer representative

Getaway Travel Agency; Leeds; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency in the UK is seeking a Travel Customer Representative. You will support clients throughout their travel journey, handling inquiries, bookings, and ensuring exceptional service. The role offers 100% remote work, flexible scheduling, and opportunities for growth, along with travel perks and training.

Benefits

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Qualifications

• Preferably have strong customer service experience in travel or hospitality.
• Comfortable with technology and quick to learn booking systems.
• Passion for travel and creating memorable experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, cancellations, and special requests.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle complaints with empathy and problem-solving.

Skills

Excellent communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Quick learner with technology

Job description

About the job

Travel customer representative. As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you\'re enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!