Travel Customer Experience Representative

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service provider in the UK is looking for a Travel Customer Experience Representative to support clients from booking through follow-up. This role requires excellent communication skills, customer service experience, and passion for travel. Responsibilities include responding to inquiries, assisting with bookings, and resolving customer issues. The position is fully remote and offers flexibility along with travel perks and growth opportunities within the agency.

Benefits

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent communication skills are essential for customer interaction.
• Travel or hospitality experience is preferred to assist clients effectively.
• Strong organizational skills are needed to manage bookings accurately.

Responsibilities

• Respond to customer inquiries via phone and email professionally.
• Assist clients with travel bookings and modifications efficiently.
• Provide accurate information on travel requirements and policies.
• Follow up with clients post-trip to ensure satisfaction.
• Resolve customer concerns with empathy.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Ability to work independently

Passion for travel

Tools

CRM tools

Job description

Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich is seeking aTravel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.