Travel Claims Handler

CPS Group (UK) Limited; Birmingham; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

Une entreprise dynamique dans le secteur des assurances recherche un Senior Travel Claims Handler, pour gérer les réclamations d'assurance voyage. Le candidat idéal aura une expérience antérieure en traitement des réclamations ou dans un rôle similaire, avec d'excellentes compétences en communication et un souci du détail. Le poste est hybride, offrant une combinaison de travail sur site à Birmingham et de télétravail, avec un salaire compétitif allant de 28,000 £ à 32,000 £ par an.

Qualifications

• Expérience antérieure en assurance voyage ou traitement des réclamations.
• Bonnes compétences en communication et compétences interpersonnelles.
• Autonomie et souci du détail.

Responsibilities

• Gérer un portefeuille de réclamations d'assurance voyage selon les politiques de l'entreprise.
• Prendre des décisions sur les réclamations tout en assurant un excellent service client.
• Identifier les réclamations potentiellement frauduleuses et suivre les procédures appropriées.

Skills

Communications skills

Attention to detail

Customer service

Tools

Claims management systems

Job description

Job Title: Senior Travel Claims Handler
Location: Birmingham Hybrid/Remote
Salary: 28,000 - 32,0000

About the Role

We are seeking a proactive and detail-oriented Senior Travel Claims Handler to join our client's growing team. In this role, you will manage and assess travel insurance claims from initial notification through to settlement, ensuring fair and timely outcomes for customers.

Key Responsibilities

Handle a caseload of travel insurance claims in line with company policies and regulatory requirements.

Liaise with customers, third-party suppliers, and internal departments to gather information and assess claims.

Make fair and prompt decisions on claims, ensuring excellent customer service throughout the process.

Maintain accurate records and documentation for each case.

Identify potential fraudulent claims and follow the appropriate procedures.

About You

Previous experience in travel insurance, claims handling, or a similar customer service role.

Strong communication and interpersonal skills.

Ability to work independently, with excellent attention to detail.

Sound decision-making skills with a customer-first mindset.

Good IT skills, including familiarity with claims management systems.

If you're an organised and customer-focused professional looking for your next step in the travel insurance sector, we'd love to hear from you.

Contact: Kas Morgan - CPS Group

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