Transport Operator

YUSEN LOGISTICS CO; Leeds; On-site; GBP 31,000; Full time

Job summary

A leading logistics company in Leeds is seeking a Traffic Operator to coordinate fleet activities and ensure timely delivery. The role requires excellent communication and customer service skills, along with organizational abilities. Join a dedicated team and enjoy benefits like 25 days' holiday, flexible working, and tailored development opportunities.

Benefits

25 days' holiday plus bank holidays

Employee Referral Scheme

Cycle to Work scheme

Health cash plan

Free online Fitness Platform

On-site Mental Health First Aiders

Employee benefits including discounts

Free access to online GP

Qualifications

• Good understanding of warehouse and transport procedures, including WTR and EU Driver regulations.
• Ability to supervise drivers and build excellent relationships with customers.
• Good organizational skills and ability to prioritize.

Responsibilities

• Coordinate fleet activity and ensure timely, compliant delivery operations.
• Handle customer delivery requests and liaise with drivers.
• Build strong client relationships and communicate effectively.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Tools

Outlook

Excel

PowerPoint

Job description

Overview

As a Traffic Operator, you will coordinate fleet activity and ensure timely, compliant and customer-focused delivery operations at our Leeds depot.

Working within the traffic office, you will handle customer delivery requests, liaise efficiently with drivers, and act as the main point of contact for order processing. You’ll play a key role in building strong client relationships, communicating via telephone and email, and escalating issues promptly to your line manager to ensure service expectations are consistently met.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Key Responsibilities

• Coordinate fleet activity and ensure timely, compliant and customer-focused delivery operations at our Leeds depot.
• Handle customer delivery requests, liaise efficiently with drivers, and act as the main point of contact for order processing.
• Build strong client relationships, communicate via telephone and email, and escalation issues promptly to line manager to ensure service expectations are met.
• Identify and recommend solutions to customer queries or delivery failures.
• Maintain high standards of compliance.
• Support the smooth running of all traffic office contracts as needed.

Essential Qualifications

• Good understanding of warehouse and transport procedures, including WTR and EU Driver regulations.
• Good understanding of IT, including Outlook, Excel and PowerPoint.
• Excellent communication and customer service skills, with the ability to supervise drivers and build excellent relationships with customers.
• Good organisational skills and the ability to prioritise.

About Yusen Logistics

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

Employment Details

We are looking for a talented Traffic Operator to join our dedicated team on a full‑time, permanent basis, based at our site in Leeds (LS9 0SG). The working schedule is predominantly Monday to Friday, working 10:00 to 18:00, but you will be required to work some Saturday shifts. Salary of £30,080.42.

Benefits

• 25 days' holiday (plus bank holidays) and an option of 5 days' Volunteering Leave annually
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform (Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition)
• On-site Mental Health First Aiders
• Employee benefits (free eye test, up to 25% off gym membership, high street vouchers)
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities

Why Join Us

This is a fantastic opportunity for a highly organized transport professional with excellent customer service skills to join our forward‑thinking organization. You’ll take centre stage in a thriving logistics hub where your expertise shapes the daily movement of goods for household‑name clients and positions you as the engine that keeps our supply chain running. We’ll fuel your career with bespoke development opportunities, empowering you to level up your skills, own your progression and thrive as a trusted expert in this pivotal role.