Transport & Logistics Customer Service Advisor – Growth & Progression

Kinaxia Logistics & Fulfilment; Belper CP; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Long Service Loyalty Awards (5, 10, 15

Exclusive Employee Discounts on Shop/…

Opportunities for Development & Career

Job summary

Kinaxia Logistics & Fulfilment in Belper seeks a Customer Service Advisor to join a busy, friendly team. You will deliver professional, responsive service and build strong relationships with customers and colleagues alike.

You’ll manage enquiries and complaints through our CRM, maintain records, and ensure service standards are met. A One Team mindset and accuracy in data handling are essential.

Qualifications

• Previous customer service experience, ideally within transport, logistics, or warehousing.
• Excellent communication and problem-solving abilities.
• The ability to build and maintain positive working relationships with both customers and colleagues.
• Strong organisational skills and attention to detail.
• Confidence using multiple software systems and managing customer information accurately.

Responsibilities

• Manage customer enquiries, complaints, and escalated issues through our CRM system, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and track complaint outcomes.
• Deliver outstanding customer service in line with agreed service standards, policies, and service level agreements.
• Communicate clearly and professionally, ensuring customers are kept informed at every stage.
• Work collaboratively with colleagues across the business, promoting a "One Team" approach.
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating any potential service issues.
• Provide customer quotations in line with agreed pricing schedules.
• Accurately update and maintain customer and operational data within company systems.
• Ensure compliance with all company policies relating to HR, GDPR, and Health & Safety.

Skills

Customer service

Communication

Problem-solving

Relationship building

Organisational skills

Tools

Stirling

Job description

Kinaxia Logistics & Fulfilment in Belper seeks a Customer Service Advisor to join a busy, friendly team. You will deliver professional, responsive service and build strong relationships with customers and colleagues alike.

You’ll manage enquiries and complaints through our CRM, maintain records, and ensure service standards are met. A One Team mindset and accuracy in data handling are essential.