Logistics Customer Success Advisor

Simply Jobsworth; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Jobsworth Recruitment is seeking a Customer Service Advisor to join a growing Birmingham-based logistics business. You will manage customer inquiries by phone and email, track consignments, and work closely with transport teams to resolve issues in a fast-paced environment.

The role emphasizes accuracy, proactivity and a professional, customer-focused approach, with full-time hours Monday to Friday. Experience in logistics or transport is advantageous but not essential; excellent IT and

Qualifications

• Previous customer service experience is advantageous.
• Confident telephone and email communication.
• Good IT and administration skills.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to work under pressure in a busy environment.
• Customer-focused approach.

Responsibilities

• Handle customer enquiries by phone and email.
• Deal with delivery and collection queries.
• Track consignments and provide customers with updates.
• Liaise with drivers, depots and transport partners.
• Identify and resolve delivery issues and delays.
• Proactively communicate with customers about changes or problems.
• Update internal systems and maintain records.
• Support operations to deliver high service levels.

Skills

Customer service

Telephone communication

Email communication

IT skills

Attention to detail

Problem solving

Work under pressure

Job description

Jobsworth Recruitment is seeking a Customer Service Advisor to join a growing Birmingham-based logistics business. You will manage customer inquiries by phone and email, track consignments, and work closely with transport teams to resolve issues in a fast-paced environment.

The role emphasizes accuracy, proactivity and a professional, customer-focused approach, with full-time hours Monday to Friday. Experience in logistics or transport is advantageous but not essential; excellent IT and