Pallet Network & Customer Service Coordinator

Confidential; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kinaxia is hiring a Pallet Network & Customer Service Coordinator in Stockport to manage pallet network collections and deliveries while handling customer enquiries and bookings. You will liaise with drivers and internal teams to ensure top-class service in a fast-paced environment.

The role emphasises problem-solving, relationship-building, and strong IT skills to maintain accurate records and provide quotations.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to prioritise multiple tasks.
• A proactive approach to problem-solving.
• Good IT skills and confidence using business systems.
• The ability to build positive working relationships with colleagues and customers.

Responsibilities

• Coordinating daily pallet network collections and deliveries.
• Managing customer bookings and service enquiries.
• Acting as the main point of contact for customers regarding collections, deliveries and service updates.
• Building strong relationships with customers, drivers, and internal teams.
• Monitoring deliveries and proactively resolving any service issues.
• Providing transport quotations and processing customer bookings.
• Maintaining accurate records using transport and customer management systems.
• Supporting key customer accounts and helping to improve customer satisfaction.
• Working collaboratively with transport, warehouse and customer service teams to deliver operational excellence.

Skills

Communication

Customer service

Organisational skills

Problem-solving

IT skills

Relationship building

Transport/logistics understanding

Tools

IT systems

Job description

Are you passionate about delivering excellent customer service while keeping transport operations running smoothly?

We're looking for a Pallet Network & Customer Service Coordinator to join our busy transport team based in Stockport. This is a varied role that combines operational planning with customer relationship management, making it ideal for someone who enjoys problem-solving, building relationships, and working in a fast-paced environment. The role involves coordinating pallet network collections and deliveries, managing customer enquiries, and working closely with drivers and operational teams to ensure an outstanding service is delivered every day.

What You'll Be Doing

• Coordinating daily pallet network collections and deliveries.
• Managing customer bookings and service enquiries.
• Acting as the main point of contact for customers regarding collections, deliveries and service updates.
• Building strong relationships with customers, drivers, and internal teams.
• Monitoring deliveries and proactively resolving any service issues.
• Providing transport quotations and processing customer bookings.
• Maintaining accurate records using transport and customer management systems.
• Supporting key customer accounts and helping to improve customer satisfaction.
• Working collaboratively with transport, warehouse and customer service teams to deliver operational excellence.

What We're Looking For

• Excellent communication and customer service skills.
• Strong organisational skills and the ability to prioritise multiple tasks.
• A proactive approach to problem-solving.
• Good IT skills and confidence using business systems.
• The ability to build positive working relationships with colleagues and customers.
• Previous experience within transport, logistics, distribution, customer service or a similar operational environment would be beneficial.

Why Join Us?

At Kinaxia, our people are at the heart of everything we do. We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to be themselves. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you're looking for an opportunity where no two days are the same and you can make a real difference to both customers and operations, we'd love to hear from you.